Specialist Partner Success

Concentrix; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Concentrix is seeking a Specialist, Partner Success to manage relationships with major channel partners and to support a team in driving sales through channels. You will coach internal teams, develop channel-specific sales plays, and maintain strong product knowledge to answer customer questions.

The role emphasizes driving customer retention, revenue growth, and effective partner engagement across an assigned territory with exposure to world-class training opportunities.

Qualifications

• 3+ years in customer service or sales.
• Experience in high-volume calling.
• Passion for customer experience.
• Experience coaching others or training delivery.
• Excellent knowledge of MS Office programs.
• Experience using email, phone and video tools.
• Experience working with Salesforce.com or similar CRM.
• Maintain ownership as single contact for Top Channel Partners.

Responsibilities

• Improve customer retention and revenue growth for an established customer base with accurate weekly/monthly/quarterly sales forecasts.
• Promote the sale of products and services to strategic channel partners.
• Conduct monthly/quarterly consultative reviews and health checks.
• Create talk tracks related to customer health and use predictive data to identify at-risk customers.
• Maintain channel health and high satisfaction levels, leveraging feedback for improvements.
• Manage channel escalations and coordinate prompt resolutions with clients and teams.
• Guide calls with channel partners to share best practices and promote channel programs.
• Create and deliver training to the sales team about product value and benefits.
• Handle a high volume of customer contacts via phone and email daily.
• Collaborate with cross-functional teams to improve sales processes and customer experience.
• Maintain CRM hygiene to ensure data integrity.

Skills

Customer service

Sales experience

CRM (Salesforce)

Coaching/Training

MS Office

Communication

Channel partner management

Tools

Salesforce.com

Job description

Job Description:

Specialist, Partner Success

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

We are looking for a Partner Specialist to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will be focused on managing relationships with important channel partners, and supporting a team to grow sales through channel partners. You would create channel specific sales plays and programs, which requires internal engagement and coaching of the internal sales team. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have

• 3+ years of prior experience working in a customer service or sales capacity
• Experience of high-volume calling
• A passion for customer experience
• Experience coaching others or training delivery
• Excellent knowledge of MS Office programs
• Experience using email, phone and video tools
• Experience working with Salesforce.com or similar CRM
• Maintain overall ownership and to function as single contact for Top Channel Partners

You Will

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured.
• May potentially attend vendor events

Requirements