Partner Growth & Success Specialist

cnx; Makati; On-site; PHP 500,000 - 800,000; Full time

Job summary

Concentrix is seeking a Specialist, Partner Success to manage relationships with key channel partners in a fast-paced environment in Makati. You will support a sales team, drive partner programs, and improve customer experiences across a high-volume touchpoints landscape.

Reporting to a sales manager, you will develop product knowledge, contribute to channel strategies, and participate in world-class training opportunities for career growth.

Qualifications

• 3+ years in customer service or sales.
• Experience with high-volume calling.
• Passion for customer experience.
• Experience coaching others or delivering training.
• Excellent knowledge of MS Office.
• Experience using email, phone and video tools.
• Experience working with Salesforce.com or similar CRM.

Responsibilities

• Improve customer retention and revenue growth for an established customer base.
• Provide weekly/monthly/quarterly sales forecasts.
• Promote products and services to channel partners.
• Conduct monthly/quarterly consultative reviews and health checks.
• Identify at-risk customers using predictive data and health signals.
• Maintain channel health and high satisfaction levels.

Skills

Customer service

High-volume calling

Customer experience

Coaching/Training

MS Office

Salesforce.com

CRM usage

Tools

Salesforce

MS Office

Email tools

Video tools

Job description

Concentrix is seeking a Specialist, Partner Success to manage relationships with key channel partners in a fast-paced environment in Makati. You will support a sales team, drive partner programs, and improve customer experiences across a high-volume touchpoints landscape.

Reporting to a sales manager, you will develop product knowledge, contribute to channel strategies, and participate in world-class training opportunities for career growth.