Channel Partner Growth Specialist

Concentrix Philippines; Makati; On-site; PHP 420,000 - 720,000; Full time

Job summary

Concentrix Philippines is seeking a Specialist, Partner Success to manage relationships with key channel partners and drive sales growth through channel programs. You would coach internal teams, create channel-specific sales plays, and own end-to-end partner engagement within your assigned territory.

You will collaborate with cross-functional teams, ensure CRM hygiene, deliver training, and provide weekly/ monthly forecasts while maintaining high levels of partner satisfaction.

Qualifications

• 3+ years of experience in customer service or sales.
• Experience with high-volume calling.
• Proven ability to coach others or deliver training.
• Strong MS Office skills.
• Experience with Salesforce or similar CRM.
• Ability to own channel partner relationships.

Responsibilities

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured.
• May potentially attend vendor events

Skills

Sales experience

High-volume calling

Customer experience

Coaching delivery

MS Office

CRM (Salesforce)

Channel partner ownership

Job description

Concentrix Philippines is seeking a Specialist, Partner Success to manage relationships with key channel partners and drive sales growth through channel programs. You would coach internal teams, create channel-specific sales plays, and own end-to-end partner engagement within your assigned territory.

You will collaborate with cross-functional teams, ensure CRM hygiene, deliver training, and provide weekly/ monthly forecasts while maintaining high levels of partner satisfaction.