P&C Insurance SME - Policy Servicing & Customer Support

Cognizant; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO coverage

Medical benefits

Career growth

Inclusive environment

Job summary

Cognizant's Property & Casualty Insurance team in the Philippines seeks a Subject Matter Expert to apply expertise in non-life insurance, customer service, and insurance operations. Ideal for professionals with Auto, Homeowners, Renters, Property, or Casualty insurance experience within BPO or shared services.

You will support policy servicing, billing, endorsements, and claims assistance, collaborate with cross-functional teams, and drive process improvements while delivering high-quality

Qualifications

• 12 months of contact center experience or 18 months of BPO experience.
• Experience in P&C / Non-Life Insurance operations is preferred.
• Knowledge of policy servicing, billing, endorsements, or claims support.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide policy servicing and customer support for P&C products.
• Assist teams with process improvements, escalations, and quality control.
• Support billing, endorsements, policies, and claims-related inquiries.

Skills

P&C Insurance experience

Non-Life Insurance

BPO experience

Policy servicing knowledge

Communication skills

Education

College degree or equivalent

Job description

Cognizant's Property & Casualty Insurance team in the Philippines seeks a Subject Matter Expert to apply expertise in non-life insurance, customer service, and insurance operations. Ideal for professionals with Auto, Homeowners, Renters, Property, or Casualty insurance experience within BPO or shared services.

You will support policy servicing, billing, endorsements, and claims assistance, collaborate with cross-functional teams, and drive process improvements while delivering high-quality