Property & Casualty Insurance SME — BPO/CC Expert

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

HMO and medical benefits

Retirement plan

Career growth opportunities

Dynamic and collaborative work culture

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a Subject Matter Expert (SME) with Non-Life Insurance experience to support a Property & Casualty insurance account in a BPO/Contact Center setting.

Applicants should have 1+ year contact center experience and a background in policy servicing, billing, or related customer support. The role offers competitive pay and benefits, with opportunities for growth in a dynamic team environment.

Qualifications

• Non-Life Insurance experience (Property & Casualty, Auto, Home Insurance)
• BPO / Contact Center experience
• Background in policy servicing, billing, policy administration, or customer support
• Strong communication and customer service skills
• Detail-oriented with the ability to manage policy inquiries and customer concerns

Responsibilities

• Handle policy inquiries and provide customer support with accuracy
• Assist policy servicing, billing, and policy administration tasks
• Deliver high-quality customer service and clear communication
• Collaborate with teams to resolve client concerns and inquiries

Skills

Non-Life Insurance experience

BPO / Contact Center experience

Policy servicing / billing / policya0

Strong communication and customera0

Detail-oriented with policy inquiries

Education

College graduate with 12+ months contact center experience or 2 years in college with 18 months BPO experience

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a Subject Matter Expert (SME) with Non-Life Insurance experience to support a Property & Casualty insurance account in a BPO/Contact Center setting.

Applicants should have 1+ year contact center experience and a background in policy servicing, billing, or related customer support. The role offers competitive pay and benefits, with opportunities for growth in a dynamic team environment.