OTC Services Specialist - Customer Experience & Compliance

RCBC; San Pedro; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

RCBC in the Philippines seeks a customer-service oriented professional to provide competent over-the-counter services at the Business Center. You will ensure compliance with BSP/AML rules and internal policies, while recognizing risks and supporting branch objectives with top-quality service.

Willing to be assigned to multiple locations such as Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., and Aurora Blvd.

Qualifikationen

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and make decisions.
• Diligent with good time management.
• Empathetic and able to engage with people.
• Strong sense of security awareness.

Aufgaben

• Provide competent, timely, error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and internal bank policies.
• Identify risk areas and mitigate risks through adherence to policies and procedures.
• Support branch objectives through excellent customer service and service-related initiatives.
• Willing to be assigned to multiple branch locations (e.g., Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd.).
• Contribute to process improvements and technology implementations within the branch.

Kenntnisse

Customer service

Time management

Decision making

Attention to detail

Empathy

People skills

Security awareness

Ausbildung

4-year degree

Jobbeschreibung

RCBC in the Philippines seeks a customer-service oriented professional to provide competent over-the-counter services at the Business Center. You will ensure compliance with BSP/AML rules and internal policies, while recognizing risks and supporting branch objectives with top-quality service.

Willing to be assigned to multiple locations such as Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., and Aurora Blvd.