Outlet Supervisor - Mireio

Accor; Makati; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

Raffles Makati is seeking a proactive Food & Beverage leader to supervise the department, uphold service standards, and inspire a high-performing team in a luxury hotel setting.

The role requires a hospitality degree, at least two years of fine-dining experience, strong guest-service skills, leadership, and knowledge of Micros and MS Office; responsibilities include guest concerns, policy implementation, and safety compliance.

Qualifications

• Degree in Hospitality Management or related field.
• Minimum of two years of fine-dining experience in a luxury hotel is an asset.
• Service-oriented with strong leadership and ability to motivate colleagues to excellence.
• Strong working knowledge of restaurant operations, Micros and MS Office.

Responsibilities

• Leads and supervises the team in all aspects of the department and ensures service standards are followed.
• Handles guest’s concerns and offers professional, friendly and engaging service.
• Implements outlet policies, procedures and service standards and follows all safety and sanitation policies when handling food and beverages.

Skills

Service orientation

Guest service

Leadership

Team motivation

Education

Degree in Hospitality Management or related field

Tools

Micros

MS Office

Job description

Job Description:

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Leads and supervises the team in all aspects of the department and ensures service standards are followed.
• Handles guest’s concerns and offers professional, friendly and engaging service.
• Implements outlet policies, procedures and service standards and follows all safety and sanitation policies when handling food and beverages.

Qualifications

• Graduate of a Degree in Hospitality Management or any related field.
• Minimum of two (2) years of fine-diningexperience in a luxury hotel is an asset.
• Service-oriented, high guest service skills, strong leadership skills and ability to motivate colleagues to excellence.
• Strong working knowledge of restaurant operations, Micros and MS Office applications.

• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time