Customer Service Associate – Sales

Gratitude Philippines; Davao City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Gratitude Philippines is hiring Customer Service Representatives for a SALES process to join our onsite team in Davao City. This role focuses on delivering excellent customer service while promoting products and solutions to drive sales.

Applicants should be capable of handling inquiries, identifying customer needs, and achieving sales targets. We welcome both experienced BPO professionals and aspiring candidates who meet position-specific eligibility, with a readiness to work 100% onsite in the

Qualifications

• Excellent verbal communication skills.
• Customer Service & Customer Support.
• Sales & Upselling Skills.
• Customer Relationship Management.
• Problem-Solving & Active Listening.
• Product and Service Knowledge.
• Negotiation & Convincing Skills.
• Target-Oriented Approach.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Promote products and services to potential customers.
• Identify customer needs and recommend suitable solutions.
• Generate sales and achieve assigned sales targets.
• Resolve customer concerns and maintain customer satisfaction.
• Deliver a positive and professional customer experience.

Skills

Verbal communication

Customer service

Sales & upselling

CRM knowledge

Active listening

Product knowledge

Negotiation

Target orientation

Job description

WE'RE HIRING! Customer Service Representatives – SALES Process

Kickstart Your Career or Take the Next Step in BPO Sales!

Are you good at communicating with people and passionate about customer service? Here's an exciting opportunity to join our Sales Customer Service team!

Both experienced BPO professionals and aspiring candidates are welcome to apply, subject to position-specific eligibility!

What Will You Do?

• Handle customer inquiries and provide accurate information.


• Promote products and services to potential customers.


• Identify customer needs and recommend suitable solutions.


• Generate sales and achieve assigned sales targets.


• Resolve customer concerns and maintain customer satisfaction.


• Deliver a positive and professional customer experience.

Skills We're Looking For

• Excellent verbal communication skills.


• Customer Service & Customer Support.


• Sales & Upselling Skills.


• Customer Relationship Management.


• Problem-Solving & Active Listening.


• Product and Service Knowledge.


• Negotiation & Convincing Skills.


• Target-Oriented Approach.

General Eligibility

• Good communication and customer service skills.


• Open to experienced BPO professionals and aspiring candidates.


• Must meet the specific educational and work experience requirements of the chosen position.


• Willing to work 100% onsite.


• Comfortable working in rotational or shifting schedules.


• Willing to participate in the recruitment and assessment process.

Why Apply?

• Opportunity to build a career in Customer Service and Sales.


• Develop communication and sales skills.


• Gain valuable customer-handling experience.


• Explore career growth opportunities in the BPO industry.