Outbound Sales Representative

MicroSourcing; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Covered dependents

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking an Outbound Sales Representative in Cebu, Philippines to engage inactive customers using scripts, collect feedback, and drive transactions with a focus on consistent follow-up.

This onsite, shifting role offers competitive rewards, healthcare coverage from day one, and opportunities for growth within a collaborative, customer-focused team.

The position emphasizes strong communication, negotiation, and problem-solving skills to meet targets and deliver excellent service.

Qualifications

• 1–2 years of telesales or sales/customer service experience.
• Experience with CRM software and telephone systems.
• Strong negotiation skills to resolve issues and address complaints.
• Emotional intelligence and professionalism when giving feedback to team members.
• Excellent written, verbal and non-verbal communication skills.
• Strong problem-solving abilities to improve service quality.
• Goal- or results-oriented mindset.

Responsibilities

• Contact existing inactive customers using scripts to collect feedback.
• Convert 30+ inactive customers daily and drive transactions.
• Document and follow up on customer feedback.
• Perform other tasks as assigned by Customer Support Leads.

Skills

Telesales experience

Negotiation skills

Communication skills

Emotional intelligence

Problem-solving

Goal-oriented

Tools

CRM software

Telephone systems

Job description

Outbound Sales Representative

Location: Cebu, Cebu City

Work setup & shift: Onsite | Shifting

Benefits

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

• Contact existing inactive customers using scripts to collect feedback on the company's service.
• Convert 30 or more inactive customers daily and ensure they carry out transactions.
• Document and follow up on customer feedback.
• Perform any other tasks as assigned by the Customer support Leads.

Qualifications

• Proven 1-2 years experience as a telesales representative or other sales/customer service role.
• Good knowledge of CRM software and telephone systems.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Employees must be emotionally intelligent and professional when providing constructive performance feedback to support team members.
• Employees must have good written, verbal and non-verbal communication skills.
• Employees must possess problem‑solving capabilities to create meaningful strategies to improve service quality.
• The role also requires the employee to be goal or result‑oriented.