Outbound Sales | Concentrix Shaw | Onsite | Night Shift | ASAP

Concentrix Philippines; Mandaluyong; On-site; PHP 502,000 - 670,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Acquisition Specialist to join our Shaw site in Mandaluyong. You will develop and execute B2B collections strategies, engage business customers and manage accounts to secure timely payments.

You will negotiate, resolve disputes, and coordinate with senior stakeholders to drive resolution while ensuring customer satisfaction. This is a 9:00 PM–6:00 AM night shift, 100% onsite, with fixed weekends off and comprehensive training.

Qualifications

• 6 months to 1 year outbound sales experience; B2B background required.
• Proven track record in sales, lead generation or cold calling.
• Strong English communication, negotiation and persuasion skills.
• Results-oriented and resilient in a target-driven environment.
• Must be amenable to onsite work at Concentrix Shaw and night shift.

Responsibilities

• Develop and execute collections strategies to drive timely payments.
• Build and maintain relationships with business customers to resolve payment issues.
• Manage a portfolio of B2B accounts and follow up on outstanding invoices.
• Conduct professional negotiations to secure payment commitments and resolve disputes.
• Communicate with Finance, Procurement, HR, and Talent Acquisition to drive resolution.
• Understand customer needs to position appropriate SaaS solutions.
• Track account status, commitments, and actions in CRM and collections systems.
• Monitor performance and forecast recoveries; report risks to management.
• Collaborate with internal teams to investigate disputes impacting payment.
• Maintain accurate post-collections documentation for visibility and handoffs.
• Consistently meet or exceed targets while following policies.

Skills

Outbound sales experience

B2B sales

Lead generation

Cold calling

English communication

Negotiation

Night shift

Job description

We are looking for a Customer Acquisition Specialist to join our team. Today.

We are Concentrix B2B. We are dedicated to creating success for our clients, the communities

around us and each other. We provide outsourced inside sales, customer success, renewals

management, and channel management solutions for the world's greatest brands. At

Concentrix B2B, you will be part of our diversified team that makes an impact for our clients.

All of this is possible because of the talent you have to offer. The future team member is

responsible for developing and executing sales strategies to acquire new customers. This

involves building strong relationships with customers, understanding their needs and acting as

a trusted advisor to provide appropriate SaaS solutions to meet their business requirements.

Along the way you will have access to excellent training opportunities to grow and enhance

your skills and career. At Concentrix B2B, you can truly Own Your Future!

JOB REQUIREMENT:

Collections Strategy:

Develop and execute effective B2B collections strategies to drive timely payment of outstanding balances. Identify high-priority accounts and determine the appropriate approach based on account history, aging, payment behavior, and business impact

Client Engagement:

Build and maintain strong relationships with business customers while understanding their payment concerns, business circumstances, and account needs. Act as a trusted point of contact to facilitate payment resolution while maintaining a positive customer experience

Account Management:

Manage a portfolio of B2B accounts and proactively engage customers regarding outstanding invoices, payment commitments, and account-related concerns

Negotiation and Resolution:

Conduct professional and effective negotiations with customers to secure payment commitments, resolve disputes, and establish appropriate payment arrangements while balancing customer needs and business objectives

Executive-Level Communication:

Communicate confidently with senior business stakeholders and decision-makers, including Finance, Procurement, HR, Talent Acquisition, and other relevant functions, to address payment issues and drive resolution

Business Acumen:

Understand the customer's business needs and pain points to effectively position appropriate solutions, address objections, and influence customers toward timely payment and resolution

Collections Pipeline Management:

Manage and monitor a portfolio of accounts through the collections lifecycle. Accurately track account status, customer commitments, follow-ups, and next actions within the CRM or collections management system

Performance & Forecasting:

Monitor collection performance and accurately forecast expected recoveries and payment outcomes. Provide regular updates on account status, risks, and potential challenges to management

Dispute Management:

Partner with relevant internal teams to investigate and resolve billing, contract, service, or invoice-related disputes that may impact payment

Post-Collections Documentation:

Maintain accurate and timely CRM records of customer interactions, payment commitments, account status, and collection activities to ensure visibility and enable downstream teams to complete necessary account and financial activities

Target Achievement:

Consistently meet or exceed assigned collections, recovery, productivity, quality, and other account performance targets while maintaining compliance with established policies and processes

Qualifications:

• Minimum 6 months to 1 year of Outbound Sales experience; B2B Sales background is required
• Proven track record in sales, lead generation, or cold calling
• Strong English communication, negotiation, and persuasion skills
• Results-oriented and resilient in a target-driven environment
• Must be amenable to working onsite at Concentrix Shaw and on the night shift

Location:

Concentrix Shaw - 800 Shaw Blvd, Mandaluyong City

Work Model:

Onsite (B&M / Brick & Mortar) - 100% Onsite

Work Schedule:

Night Shift - 9:00 PM to 6:00 AM PHT

Rest Days:

Fixed Weekends Off (Saturday & Sunday)