Dedicated Outbound Sales Manager | New Travel Program

Teleperformance; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Teleperformance is seeking an Outbound Sales Manager to lead a team of outbound sales supervisors within its TP environment, focused on acquiring customers, upselling, and retaining clients for a travel and hospitality client.

You will manage coaching sessions, track KPIs like conversion rates and average order value, and implement targeted campaigns. The role emphasizes data-driven reporting and QA to maximize conversion.

Qualifications

• 3+ years of outbound sales management experience, preferably in call centers or BPOs supporting travel/hospitality accounts.
• Strong data analysis, team motivation, and CRM proficiency.
• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field.

Responsibilities

• Lead daily performance of outbound sales supervisors and coach them regularly.
• Design and execute outbound campaigns, including cold-calling and lead generation for travel/hospitality offers.
• Analyze performance data and present updates to internal stakeholders and client partners.
• Monitor calls for quality and ensure compliance with travel industry regulations while refining scripts.

Skills

Data analysis

Team motivation

CRM proficiency

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Hospitality Management

Tools

Salesforce

Job description

Role Overview

The Outbound Sales Manager leads a team of outbound sales supervisors within TP environment, driving customer acquisition, upselling, and retention for a travel and hospitality client.

Key Responsibilities

• Team Leadership & Coaching: Manage daily performance, conduct regular 1-on-1 coaching sessions, and track KPIs like conversion rates and average order value.

• Campaign Execution: Implement outbound sales strategies, cold-calling campaigns, and lead-generation sequences tailored to travel and hospitality promotions.

• Client Reporting: Analyze data, review metrics, and present performance updates directly to internal stakeholders and external client partners.

• Quality Assurance: Monitor calls, ensure compliance with travel industry regulations, and refine scripts to maximize conversion.

Requirements & Qualifications

• Experience: 3+ years in outbound sales management, ideally within a call center or BPO setting supporting travel/hospitality accounts.

• Skills: Strong data analysis, team motivation, and deep familiarity with CRM tools (e.g., Salesforce).

• Education: Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field.