Assistant Manager Travel account -Outbound Sales

Gratitude Philippines; Manila; On-site; PHP 60,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Learning and development support

Job summary

Gratitude Philippines is seeking an experienced Outbound Sales Assistant Manager for Travel Account in MOA to lead sales initiatives and ensure high-quality execution across cross-functional teams. The role emphasizes ownership, attention to detail, and proactive problem solving.

You will manage and coach Team Leaders, drive KPI performance, and collaborate with product, design, and business units to translate requirements into action.

Qualifications

• 5 to 8 years BPO sales experience required.
• 2 to 3 years managing Team Leaders or Assistant Manager level.
• Proven expertise in outbound sales, coaching, and driving sales KPIs.
• Strong leadership, communication, and presentation skills.

Responsibilities

• Develop and execute outbound sales strategies for travel accounts.
• Collaborate with product, design, and business teams to meet requirements and deliver outcomes.
• Lead and coach Team Leaders; drive sales KPIs and performance metrics.
• Ensure clear communication, ownership, and timely problem-solving.
• Onsite in MOA with graveyard shift; start ASAP.

Skills

Outbound Sales

Coaching

Leadership

Communication

Time management

Presentation skills

Job description

About the Role

We are looking for a skilled and motivated Outbound Sales Assistant Manager for Travel Account in MOA to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

QualificatiONS

• 5 to 8 years BPO Sales experience required
• At least 2 to 3 years managing Team Leaders / Assistant Manager level
• Proven expertise in Outbound Sales, coaching, and driving sales KPIs
• Strong leadership, communication, and presentation skills
• Energetic and engaging personality (client requirement)
• Travel & Hospitality background preferred (cruise lines / hotels)
• Willing to work onsite in MOA - Graveyard Shift
• Can start ASAP

Note: Former Teleperformance and PSG Majorel employees are not eligible for this account.

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.