Outbound Sales Assistant Manager

Gratitude Philippines; Manila; On-site; PHP 502,000 - 725,000; Full time

Job summary

Gratitude Philippines is seeking an Outbound Sales Assistant Manager to join our onsite team at MOA. The role combines leadership of a sales unit with hands-on telesales, focusing on inbound and outbound activities, conversion, and service activation.

You will coach and develop a high-performing group, monitor performance metrics, and drive strategies to improve day-to-day processes. Travel and hospitality experience, especially cruise lines or hotels, is preferred, and immediate start is

Qualifications

• Minimum 5-8 years of BPO sales experience.
• At least 2-3 years of managing leaders (Sr. Team Lead/Assistant Manager).
• Strong background in outbound sales, objection handling, and conversion strategies.
• Proven experience in driving sales performance and building high-performing teams.
• Excellent communication and stakeholder management skills.
• Willing to start immediately and work onsite at TP MOA.

Responsibilities

• Handle telesales (inbound/outbound) in a call center setting.
• Sell targeted products/services during customer-initiated interactions.
• Initiate outbound calls to leads and improve conversion.
• Supervise and coach junior staff to improve day-to-day activities.
• Manage short-term team activities and contribute to process improvements.
• Monitor performance metrics and implement strategy adjustments.

Skills

Outbound sales

Team leadership

Coaching

Communication skills

Stakeholder management

Job description

Job Title: Outbound Sales Assistant Manager

Program :Travel
Work Location: MOA
Work Setup & Schedule: Onsite/GY
Salary:45k-65K (package)
Start date : ASAP
HC : 2

JD:

• Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)
• Primary focus is selling Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue
• Selling targeted products/services as part of the customer-initiated interaction
• Outbound work includes Initiating calls to potential customers from a list of provided leads. Leads on the list are: Existing customers targeted for cross/up sell prior customers and potential new customers
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
• Executes specialized projects and activities and typically works according to set principles
• Usually generates and initiates own workload and doesn't need instructions or guidelines
• Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
• Positions at this level are expected to significantly improve the day-to-day activities/processes
• Manages and oversees the implementation of short-term activities within the team
• Decisions are of an operational nature within a defined scope
• Positions on this level delivers their share of professional responsibilities focusing on professional excellence
• Typically manages a team of Individual Contributor co-workers

Qualifications :

• Minimum 5-8 years of BPO Sales experience
• At least 2-3 years managing leaders (Sr. Team Lead/Assistant Manager level, Sales, Outbound Sales, Coaching, or Operations)
• Strong background in Outbound Sales, objection handling, and conversion strategies
• Proven experience in driving sales performance and developing high-performing teams
• Strong knowledge of performance metrics, coaching, and action planning
• Excellent communication, stakeholder management, and presentation skills
• Energetic and engaging during the interview - client non-negotiable
• Dynamic, proactive, and capable of building strategies and implementing course corrections
• Preferably with Travel & Hospitality experience, especially cruise lines or hotels
• Can start immediately
• Willing to work onsite at TP MOA