Outbound Collections Team Lead & Performance Coach

TASQ Staffing Solutions; San Pedro; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading staffing solutions company is seeking an Outbound | Collections Supervisor in San Pedro, Laguna. The ideal candidate has at least 3 years of supervisory experience in a BPO environment and strong outbound collections expertise. Responsibilities include leading a team of agents and ensuring compliance with performance standards. This full-time role requires immediate availability and participation in a 2-week training in BGC, Taguig.

Qualifications

• Minimum 3 years of supervisory experience in a BPO or call center environment.
• Hands-on experience in outbound collections.
• Strong knowledge of debt collection laws.
• Excellent communication and interpersonal abilities.

Responsibilities

• Supervise and coach a team of outbound collections agents.
• Conduct regular call monitoring and provide feedback.
• Manage scheduling, attendance, and productivity.
• Ensure compliance with client expectations and key performance indicators.
• Deliver performance reviews and development plans.

Skills

Supervisory experience

Outbound collections experience

Leadership

Communication

Tools

MS Office (Excel, Word)

CRM systems

Job description

A leading staffing solutions company is seeking an Outbound | Collections Supervisor in San Pedro, Laguna. The ideal candidate has at least 3 years of supervisory experience in a BPO environment and strong outbound collections expertise. Responsibilities include leading a team of agents and ensuring compliance with performance standards. This full-time role requires immediate availability and participation in a 2-week training in BGC, Taguig.