Outbound | Collections Supervisor

TASQ Staffing Solutions; San Pedro; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading staffing solutions company is seeking an Outbound | Collections Supervisor in San Pedro, Laguna. The ideal candidate has at least 3 years of supervisory experience in a BPO environment and strong outbound collections expertise. Responsibilities include leading a team of agents and ensuring compliance with performance standards. This full-time role requires immediate availability and participation in a 2-week training in BGC, Taguig.

Qualifications

• Minimum 3 years of supervisory experience in a BPO or call center environment.
• Hands-on experience in outbound collections.
• Strong knowledge of debt collection laws.
• Excellent communication and interpersonal abilities.

Responsibilities

• Supervise and coach a team of outbound collections agents.
• Conduct regular call monitoring and provide feedback.
• Manage scheduling, attendance, and productivity.
• Ensure compliance with client expectations and key performance indicators.
• Deliver performance reviews and development plans.

Skills

Supervisory experience

Outbound collections experience

Leadership

Communication

Tools

MS Office (Excel, Word)

CRM systems

Job description

About the job Outbound | Collections Supervisor

Operations Supervisor Outbound Collections

Work Location: Southwoods, Laguna
Training Location: BGC, Taguig (2 weeks, candidate's expense)
Employment Type: Full-Time
Start Date: ASAP

About the Role:

We are seeking a results-oriented Operations Supervisor with a solid BPO supervisory background and proven outbound collections experience. The successful candidate will lead a high-performing team and is expected to begin immediately. A 2-week on-site training program in BGC, Taguig is required, to be covered at the candidate's expense.

Key Responsibilities:

Supervise and coach a team of outbound collections agents to meet or exceed performance targets.

Conduct regular call monitoring, provide timely feedback, and ensure compliance with quality standards.

Manage scheduling, attendance, and productivity to maintain optimal staffing and performance.

Ensure full adherence to client expectations and internal key performance indicators (KPIs).

Drive performance improvements through team coaching, reporting, and process reviews.

Partner with internal teams and leadership to address operational challenges and implement solutions.

Deliver performance reviews, create development plans, and promote career growth within the team.

Maintain strict compliance with applicable collection regulations and company policies.

Participate in client meetings, site visits, and reporting activities as necessary.

Qualifications:

Minimum 3 years of supervisory experience in a BPO or call center environment

Must have hands-on experience in outbound collections

Strong knowledge of debt collection laws (FDCPA, FCRA, HIPAA, etc.)

Proven leadership, coaching, and team development skills

Excellent communication and interpersonal abilities

Proficiency in MS Office tools (Excel, Word) and familiarity with CRM or call center platforms

Knowledge of Philippine labor laws and workforce management practices

• Must be willing to undergo 2 weeks of in-person training in BGC, Taguig

Ability to work on-site in Southwoods, Laguna on a full-time basis

• Capable of sitting for extended periods and operating standard office equipment