Onsite Outbound Collections Lead - Coaching & KPIs

TASQ Staffing Solutions; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading staffing agency based in Quezon City is seeking a skilled Team Lead for their Outbound Travel Collections team. This role focuses on supervision, performance monitoring, and training to ensure team success. Candidates should have at least 2 years of team lead experience, including a year in collections. This position requires a commitment to fostering a positive work environment and is 100% onsite. Competitive compensation package offered.

Qualifications

• 2 years of team lead experience.
• 1 year in a collections supervisor role.
• Experience in Financial Banking, Telco, or Healthcare.

Responsibilities

• Lead, motivate, and support team members.
• Track team metrics and conduct performance reviews.
• Provide training on collection techniques and customer service.
• Manage schedules and staffing levels for optimal operation.
• Cultivate a positive work environment.

Skills

Team leadership

Performance monitoring

Coaching and training

Workforce management

Motivating team members

Education

Finished at least 2 years in college

Job description

A leading staffing agency based in Quezon City is seeking a skilled Team Lead for their Outbound Travel Collections team. This role focuses on supervision, performance monitoring, and training to ensure team success. Candidates should have at least 2 years of team lead experience, including a year in collections. This position requires a commitment to fostering a positive work environment and is 100% onsite. Competitive compensation package offered.