Collections Team Lead (Biñan, Laguna) | Onsite

TASQ Staffing Solutions; Biñan; Vor Ort; PHP 446.400 - 669.600; Vollzeit

Zusammenfassung

TASQ Staffing Solutions is seeking a dynamic Team Leader for their collections team in Biñan, Laguna. The ideal candidate will have at least 2 years of college education and supervisory experience in the BPO industry, managing teams of 15 to 25. Responsibilities include leading operations, empowering the team to meet KPIs, and providing impactful coaching. Flexibility in scheduling is required, including night shifts. Join us to drive results and ensure exceptional customer experience.

Qualifikationen

• At least 2 years of experience in a BPO supervisory role for outbound collections.
• Experience managing a team of 15 to 20 associates required.
• Outstanding verbal and written communication abilities.

Aufgaben

• Lead operations of a centralized collection team of 15-25 collectors.
• Empower team to meet and exceed KPIs.
• Provide coaching and training through call monitoring.

Kenntnisse

Team management

Coaching

Performance management

Decision-making

Communication skills

Flexibility

Tech-savvy

Ausbildung

At least 2 years in college

Tools

MS Word

Excel

Jobbeschreibung

Work Setup

Onsite (Biñan, Laguna)

Work Schedule

Night shift schedule, Shifting, No fixed weekends off

Start Date

May 4, 2026

Qualifications

• Finished at least 2 years in college w/o back subjects
• At least 2 years of experience in a BPO industry supervisory role for an outbound collections or blended (inbound/outbound and/or email) account

Required Experience

• Experience managing a team of 15 to 20 associates
• Demonstrated skills in coaching, performance management, decision‑making, delivering impactful results, and conducting effective interviews.
• Outstanding verbal and written communication abilities that connect and inspire.
• Availability to work a flexible schedule, including nights, weekends, and holidays, to meet dynamic business needs.
• Tech‑savvy with proficiency in email, MS Word, Excel, and key service systems to ensure seamless operations.

Duties and Responsibilities

• Lead the day‑to‑day operations of a dynamic centralized collection team, consisting of 15-25 collectors, managing accounts from early to late‑stage delinquency.
• Empower and inspire your team to consistently meet and exceed KPIs, drive revenue growth, maintain quality, ensure compliance, and uphold both client and company standards.
• Provide impactful coaching and training through remote or side‑by‑side call monitoring, delivering constructive feedback that fosters continuous improvement.
• Steer team performance focused on exceptional Customer Experience by closely monitoring calls, tracking Net Promoter Scores, and enforcing Quality Assurance standards.
• Keep a keen eye on staffing levels and actively collaborate with Operations leadership to swiftly address any emerging trends or challenges.
• Join us on client site visits and take on exciting responsibilities assigned by the Operations Manager or Director, contributing to our dynamic team environment.