Collections Team Lead: KPI-Driven Coach & Leader

TASQ Staffing Solutions; Biñan; On-site; PHP 446,400 - 669,600; Full time

Job summary

TASQ Staffing Solutions is seeking a dynamic Team Leader for their collections team in Biñan, Laguna. The ideal candidate will have at least 2 years of college education and supervisory experience in the BPO industry, managing teams of 15 to 25. Responsibilities include leading operations, empowering the team to meet KPIs, and providing impactful coaching. Flexibility in scheduling is required, including night shifts. Join us to drive results and ensure exceptional customer experience.

Qualifications

• At least 2 years of experience in a BPO supervisory role for outbound collections.
• Experience managing a team of 15 to 20 associates required.
• Outstanding verbal and written communication abilities.

Responsibilities

• Lead operations of a centralized collection team of 15-25 collectors.
• Empower team to meet and exceed KPIs.
• Provide coaching and training through call monitoring.

Skills

Team management

Coaching

Performance management

Decision-making

Communication skills

Flexibility

Tech-savvy

Education

At least 2 years in college

Tools

MS Word

Excel

Job description

TASQ Staffing Solutions is seeking a dynamic Team Leader for their collections team in Biñan, Laguna. The ideal candidate will have at least 2 years of college education and supervisory experience in the BPO industry, managing teams of 15 to 25. Responsibilities include leading operations, empowering the team to meet KPIs, and providing impactful coaching. Flexibility in scheduling is required, including night shifts. Join us to drive results and ensure exceptional customer experience.