Lead, Travel Outbound Collections - Drive Performance

TASQ Staffing Solutions; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading staffing solutions company located in Quezon City is seeking an experienced supervisor for Travel Outbound Collections. The role involves leading a team, monitoring performance, and providing training on collection techniques. Ideal candidates should have at least 2 years of team lead experience and a background in collections. This position requires 100% onsite work. Strong leadership and interpersonal skills are essential for fostering a positive team environment.

Qualifications

• 2 years of team lead experience.
• 1 year of collections supervisor experience in financial banking, telco, or healthcare.

Responsibilities

• Lead, motivate, and support team members.
• Track individual and team metrics, provide feedback.
• Provide coaching on collection techniques and customer service.
• Manage work assignments and ensure appropriate staffing levels.
• Build a positive and collaborative work culture.

Skills

Team leadership

Performance monitoring

Training and development

Workforce management

Customer service skills

Education

Finished at least 2 years in college

Job description

A leading staffing solutions company located in Quezon City is seeking an experienced supervisor for Travel Outbound Collections. The role involves leading a team, monitoring performance, and providing training on collection techniques. Ideal candidates should have at least 2 years of team lead experience and a background in collections. This position requires 100% onsite work. Strong leadership and interpersonal skills are essential for fostering a positive team environment.