Order to Cash Analyst - Spanish

IBM; Quezon City; On-site; PHP 450,000 - 750,000; Full time

Job summary

IBM Philippines is seeking an OTC Analyst/Specialist to handle customer masterdata, credit management, billing, and cash application while maintaining SLAs. You will validate documents, process orders, and manage disputes, ensuring accurate and timely cash flow and customer satisfaction.

The role requires 2–4 years in AR processes, a BS degree in a relevant field, and strong Excel and ERP skills. Fluency in Spanish and teamwork are valued in a fast-paced BPO environment.

Qualifications

• Bachelor's degree in a related field.
• 2–4 years of work experience in Accounts Receivable or finance processes.
• Experience in a BPO setting is a plus.
• Strong understanding of general finance concepts.

Responsibilities

• Enter and process customer orders in the system.
• Verify order details for accuracy (pricing, discounts, terms).
• Coordinate with internal teams to ensure timely fulfillment.
• Ensure incorrect orders are identified and corrected promptly.

Skills

Spanish communication

Team player

Attention to detail

MS Excel

Strong problem solving

Communication skills

Education

Bachelor's Degree in Accounting/Finance/Business/Economics

Tools

SAP

Oracle

Salesforce

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an OTC Analysts/Specialist, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.

Your Roles and Responsibilities

Environment

Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.

Problem solving

Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.

Communication

Clear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.

Effective cooperation with different units and teams inside and outside IBM; mutually respective and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.

Impact

Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.

Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.

Per Process

• Order Management:
• Enter and process customer orders in the system.
• Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit
  
• Coordinate with internal teams to ensure timely fulfillment.
• Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Proficient Spanish communication skills
• Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 Yrs of work experience. At least > 2 years in Account Receivable processes. At least 2-year experience in BPO setting.
• Excellent understanding or working knowledge of general finance and various finance concepts and principles.
• Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
• Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
• Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management.
• Team Player - Experience in participating and collaborating in team meetings to gather/share information
• Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics
• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
• Strong problem solving and analytical skills, results – oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill
• Excellent written, oral and interpersonal communication skills. Advanced knowledge and skills in MS Excel.