Order to Cash Analyst - Spanish Speaker

IBM; Quezon City; On-site; PHP 400,000 - 800,000; Full time

Job summary

IBM Consulting in the Philippines is seeking an Order to Cash Analyst to manage OTC tasks across customer masterdata, billing, credit, cash application, collections and disputes. You will work with cross-functional teams to ensure timely processing and SLA delivery.

The role emphasizes accuracy, problem solving, and strong communication as you support order management, invoicing and cash application in a fast-paced BPO/ERP environment using SAP, Oracle or Salesforce.

Qualifications

• 2+ years in Accounts Receivable or OTC processes preferred.
• Strong understanding of finance concepts and billing cycles.
• Experience with SAP, Oracle or Salesforce is an advantage.

Responsibilities

• Handle OTC tasks: customer masterdata, billing, invoicing, credit mgmt, cash application, collections and disputes.
• Maintain client relationships and meet SLAs/OLAs with timely processing.
• Collaborate with internal teams to ensure accurate order processing and payment reconciliation.

Skills

Accounts Receivable

Financial analysis

MS Excel

Communication skills

ERP knowledge

Education

Bachelor's Degree

Tools

SAP

Oracle

Salesforce

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As an Order to Cash Analyst, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.

Your Roles and Responsibilities

Environment

Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.

Problem solving

Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.

Communication

Clear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.

Effective cooperation with different units and teams inside and outside IBM; mutually respective and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.

Impact

Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.
Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.

Per Process:

1. Order Management:
   • Enter and process customer orders in the system.
   • Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required.
   • Coordinate with internal teams to ensure timely fulfillment.
   • Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are highlighted to the client for revalidation.
2. Invoicing and Billing:
   • Assist in generating invoices based on completed orders.
   • Verify invoice accuracy and resolve basic discrepancies.
   • Ensure timely and accurate delivery of invoices to customers.
3. Credit, Collections, Disputes and Deductions:
   • Monitor assigned client portfolio and follow up with customers for overdue invoices.
   • Assist in resolving disputes or payment issues.
   • Maintain records of customer transactions and payment status.
   • Adherence to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions.
   • Achieve collections targets as defined by Team Leader, Manager and contractual SLA or OLA (CPI, KPI, GPI etc.).
   • Assist in reviewing customer credit limits and payment terms.
   • Flag potential credit risks to team lead or manager for issue resolution.
   • Maintain records of credit approvals and adjustments.
4. Cash Application:
   • Download & post bank statements according to plan.
   • Apply customer payments against correct invoices on the customers' accounts.
   • Perform initial investigations for payment mismatches. Resolve unapplied/unidentified payments.
   • Support bank reconciliation activities.
   • Achieve Cash Application targets as defined by Team Leader, Manager and contractual SLA or OLA (CPI, KPI, GPI etc.).

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

1. 1.) Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 Yrs of work experience. At least > 2 years in Account Receivable processes. At least 2-year experience in BPO setting.
2. 2.) Excellent understanding or working knowledge of general finance and various finance concepts and principles.
3. 3.) Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
4. 4.) Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
5. 5.) Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management.
6. 6.) Team Player - Experience in participating and collaborating in team meetings to gather/share information.
7. 7.) Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics.
8. 8.) Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
9. 9.) Strong problem solving and analytical skills, results – oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill.
10. 10.) Excellent written, oral and interpersonal communication skills. Advanced knowledge and skills in MS Excel.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

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Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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