Telecom Billing & Provisioning Specialist (AU)

OutForce Inc.; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive HMO with free dependent

Employee referral program

20 days annual leave

Team activities and events

Engaging stakeholder connections

Client engagement initiatives

Job summary

OutForce Inc. in Metro Manila is seeking a Provisioning Specialist - Billing and Customer Service to join our team. The role handles order provisioning, billing setup, and serves as the main contact for customers.

You will collaborate with internal teams to ensure smooth delivery and resolve billing inquiries with a client-focused approach. Candidates should have experience in administrative or customer-facing roles within telecommunications, and possess strong attention to detail and

Qualifications

• Experience in administrative roles, preferably in a customer-facing environment.
• Excellent written and verbal communication.
• Detail-oriented with strong accuracy.
• Ability to prioritize tasks and manage time.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Process incoming orders promptly and accurately.
• Coordinate with departments to provision services.
• Maintain order status records and billing setup.
• Set up and review billing accounts for new customers.
• Address billing inquiries and resolve discrepancies.
• Provide exceptional customer support and account management.
• Build and maintain strong customer relationships.

Skills

Administrative experience

Customer service

Billing

Microsoft Office

CRM software

Education

Bachelor's degree

Tools

CRM software

MS Excel

Job description

OutForce Inc. in Metro Manila is seeking a Provisioning Specialist - Billing and Customer Service to join our team. The role handles order provisioning, billing setup, and serves as the main contact for customers.

You will collaborate with internal teams to ensure smooth delivery and resolve billing inquiries with a client-focused approach. Candidates should have experience in administrative or customer-facing roles within telecommunications, and possess strong attention to detail and