Service Delivery Specialist

AIPI Acquire Intelligence Philippines Inc.; Pasig; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Value Awards recognition

Internal promotions

Work-from-Home environments

Vacation and sick leave benefits

Referral incentives

Staff training courses

Job summary

Acquire Intelligence is seeking a Service Delivery Specialist to manage provisioning and activation of enterprise telecom services, coordinating with internal teams and customers to ensure on-time delivery.

You will handle MACs, monitor progress, and provide clear updates, while maintaining high standards and accurate records across all activities.

Qualifications

• Experience in telecom service delivery or provisioning.
• Exposure to NBN Enterprise Ethernet, Telstra Ethernet/Wholesale Internet, and/or TPG/Vocus fibre.
• Strong coordination and stakeholder management skills.
• High attention to detail and accuracy in reporting.
• Ability to manage multiple orders in an SLA and KPI-driven environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage end-to-end provisioning of telecom services within SLA and KPI targets.
• Complete service activations and meet key delivery milestones.
• Handle Moves, Adds, and Changes (MACs) as required.
• Monitor order progress and proactively follow up with carriers.
• Work closely with carriers and internal teams to ensure timely delivery.
• Provide clear and accurate updates to customers and stakeholders.
• Respond to queries with detailed, well-explained information.
• Maintain records and documentation of all activities.
• Prepare monthly reports with 100% accuracy if needed.

Skills

Telecom delivery

NBN Ethernet

Telstra Ethernet

TPG/Vocus Fibre

Stakeholder mgmt

Attention to detail

SLA management

Communication

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun! Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams
• Your future matters: 900 internal promotions every year
• 2,700+ leadership training courses
• Extra rewards along the way: 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• Enjoy work-life balance: 12 Vacation Leaves* 12 Sick Leaves* 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE POSITION

Service Delivery Specialist (Enterprise & Fibre Services)

Primary Function

We are seeking a Service Delivery Specialist to manage the provisioning and activation of enterprise telecommunications services, including NBN Enterprise Ethernet, Telstra Ethernet/Wholesale Business Internet, and TPG/Vocus fibre. In this role, you will coordinate with internal teams and customers to ensure all orders are delivered accurately and on time. You will play a key role in managing service activations, tracking order progress, and maintaining clear communication with stakeholders.

Key Responsibilities

• Manage end-to-end provisioning of telecom services within SLA and KPI targets
• Complete service activations and meet key delivery milestones
• Handle Moves, Adds, and Changes (MACs) as required
• Monitor order progress and proactively follow up with carriers
• Work closely with carriers and internal teams to ensure timely delivery
• Provide clear and accurate updates to customers
• Respond to queries with detailed, well-explained information
• Challenge or escalations unclear or incorrect carrier updates when needed
• Follow operational processes and maintain high service standards
• Ensure all records and updates are accurately documented
• Prepare and deliver monthly reports with 100% accuracy if needed
• Ensure reports are sent on time and to the correct stakeholders
• Identify process improvements and training needs
• Assist in updating documentation and training materials
• Support training initiatives when required
• Maintain professionalism and strong communication at all times
• Support team members and respond promptly to internal queries
• Assist Service Assurance and wider teams during peak periods
• Educate customers to help improve their understanding and experience

Key Skills & Experience

• Experience in telecom service delivery or provisioning
• Exposure to NBN Enterprise Ethernet, Telstra Ethernet/Wholesale Internet, and/or TPG/Vocus fibre
• Strong coordination and stakeholder management skills
• High attention to detail and accuracy in reporting
• Ability to manage multiple orders in an SLA and KPI-driven environment
• Excellent communication and problem-solving skills

About Acquire Intelligence

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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