Order Management Pro: CPQ, ERP & Revenue Ops

LaunchDarkly Group; Hinoba-an; On-site; PHP 400,000 - 650,000; Full time

Job summary

LaunchDarkly is seeking an Order Management Specialist to ensure complete, accurate system inputs and timely order processing. You will collaborate with the Deal Desk and Internal Systems team to resolve issues and ensure accounts are provisioned, maintaining strong attention to detail.

Responsibilities include reviewing Salesforce CPQ data, ARR validation, and provisioning, while partnering with Sales, Customer Success, and Finance to ensure documentation is complete and compliant with ASC 606

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or related field.
• 4+ years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or a related finance/systems role.
• Hands-on experience with Salesforce and Salesforce CPQ (or other CPQ systems); experience with NetSuite and AWS Marketplace strongly preferred
• Working understanding of ASC 606 revenue recognition principles as they apply to SaaS/subscription contracts.
• Strong attention to detail and comfort working with high volumes of orders, especially during month-end/quarter-end close.
• Excellent cross-functional communication skills, with proven ability to partner effectively with Sales, Customer Success, Deal Management, Finance, and IT/Systems teams.
• Analytical mindset with strong Excel skills; experience with reporting/dashboard tools (e.g., Tableau) a plus.
• Ability to work independently, prioritize competing requests, and manage ambiguity in a fast-paced environment.

Responsibilities

• Review opportunities in Salesforce to ensure completeness and accuracy prior to downstream processing into NetSuite, validating pricing, product/SKU alignment, contract terms, and required fields.
• Review ARR on opportunities to confirm accuracy and alignment with contract terms and pricing before deals proceed through the order-to-cash cycle.
• Create and monitor indirect sales orders via AWS Marketplace; collaborate with AWS Support to resolve issues.
• Identify, troubleshoot, and resolve data discrepancies or missing information before orders progress through the order-to-cash cycle.
• Serve as a quality checkpoint between deal closure and financial system entry, minimizing rework and downstream billing errors.
• Review and approve provisioning details to ensure customer setup aligns with executed agreement terms.
• Coordinate with Sales, Customer Success, and Deal Management to ensure all required documentation is complete and accurate.
• Escalate missing or inconsistent deal documentation and coordinate resolution across stakeholders.

Skills

Attention to detail

Cross-functional communication

Analytical mindset

Prioritization & time management

Education

Bachelor's degree in Business, Finance, Accounting, or related field

Tools

Salesforce

Salesforce CPQ

NetSuite

AWS Marketplace

Tableau

Job description

LaunchDarkly is seeking an Order Management Specialist to ensure complete, accurate system inputs and timely order processing. You will collaborate with the Deal Desk and Internal Systems team to resolve issues and ensure accounts are provisioned, maintaining strong attention to detail.

Responsibilities include reviewing Salesforce CPQ data, ARR validation, and provisioning, while partnering with Sales, Customer Success, and Finance to ensure documentation is complete and compliant with ASC 606