Sales Order Management Associate

Kitchen Beauty Marketing Corporation; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Kitchen Beauty Marketing Corporation is seeking a Sales Order Management Lead to oversee the end-to-end sales order process, ensuring accurate, timely fulfillment and data integrity across systems. The role supports the department's goals by providing strategic insights and performance data to management.

You will coordinate with Accounting, Logistics, Customer Service and Sales teams to improve workflows, respond to inquiries, and implement structured processes, templates, and trackers to drive

Job description

About the role

The Sales Order Management Lead is responsible for overseeing the end-to-end sales order process to ensure accurate, efficient, and timely order fulfillment, adhering to company policies and practices. Responsible for ensuring data integrity in the system, enhancing workflow and processes, and maintaining a high standard of customer satisfaction. The lead role also supports the department's sales goals by providing strategic insights and data to department heads and management.

Key responsibilities

• Oversee the full cycle of Purchase Order and Sales Order processing, from validation and sales order creation to fulfillment and delivery
• Ensure accurate data processing in the system and timely order fulfillment, in compliance with company policies, sales agreements, and records
• Maintain a high standard of customer satisfaction by providing efficient, effective order processing, resolving issues proactively, leading to increased customer loyalty
• Create, improve and monitor Sales Order Processes, Guidelines, Templates, and Trackers (SOQ, POQ, SRF, Internal Use, Opp Loss and other documentation)
• Ensure that all allocation and forecasts are maintained, monitored and distributed to the correct customers and channels
• Provide sales data, customer insights, and records to support the strategic plans of the department
• Act as a customer service liaison to all existing and new customers by answering customer inquiries and feedback, resolving complaints and recommending actionable solutions
• Assist Account Managers and CD Management with Sales Order-related concerns, creation of Purchase Requisition, and Supplies and/or other administrative tasks
• Record and monitor the customer portal to ensure accurate data entry and controlled access are implemented
• Coordinate with CD, Accounting, Customer Service, Logistics and other departments for all sales order-related transactions and concerns