Order Management Associate - WFO(Cebu)

Cloudstaff; Cebu City; Hybrid; PHP 300,000 - 480,000; Full time

Job summary

Cloudstaff in Cebu City is seeking an Order Management Coordinator to support the order cycle, ensuring accurate processing from entry to delivery. You will serve as the liaison between customers, sales teams, and operations, coordinating orders, shipment schedules, and delivery activities.

Responsibilities include handling inquiries, updating inventory data, coordinating shipments, managing shipping documents, and preparing reports.

Qualifications

• Process orders from entry to delivery following policy.
• Primary contact for customer inquiries on orders and delivery schedules.
• Experience in Business Administration, Logistics, or related field.
• Proficiency in order management systems (e.g., SAP).

Responsibilities

• Process customer orders accurately and efficiently, from order entry through to delivery, ensuring compliance with company policies and customer requirements.
• Serve as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules.
• Assist in managing inventory databases and updating product information as needed.
• Collaborate with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
• Manage shipping documentation and ensure compliance with shipping regulations.
• Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors. Work proactively to prevent order-related issues.
• Prepare regular reports on order status, inventory levels, and shipping efficiency.
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
• Partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Tools

SAP

Job description

About the Role

The Order Management Coordinator is responsible for supporting the order cycle, ensuring efficiency and timely processing of orders. This role acts as a link between customers, sales teams, and operations departments, coordinating order details, shipment schedules, and delivery processes.

Responsibilities

• Process customer orders accurately and efficiently, from order entry through to delivery, ensuring compliance with company policies and customer requirements.
• Serve as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules.
• Assist in managing inventory databases and updating product information as needed.
• Collaborate with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
• Manage shipping documentation and ensure compliance with shipping regulations.
• Address and resolve any issues that arise throughout the order process, includingdelays, product shortages, or shipping errors. Work proactively to prevent order-related issues.
• Prepare regular reports on order status, inventory levels, and shipping efficiency.
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
• Partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements

Minimum of 1 year of experiencein Business Administration, Logistics, or a related field.Proficiencyin order management systems (e.g., SAP).Strong organizational and multitasking skills, with the ability to manage multiple priorities.Goodcommunicationand interpersonal skills, capable of working effectively with customers, team members, and external partners.