Order Management Coordinator - WFO Cebu

Cloudstaff; Cebu City; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Cloudstaff in Cebu City is seeking an Order Management Coordinator to oversee the full order cycle, coordinating with customers, sales teams, and operations. The role blends customer service, logistics, and administration to ensure smooth order processing and timely delivery.

You will handle order entry, tracking, and documentation, collaborate with warehouse teams for shipments, and prepare regular performance reports. Strong communication and multitasking skills are essential for success.

Qualifications

• 2-year degree in Business Administration or related field.
• 2+ years of experience in order management, customer service, or logistics.
• Strong organizational multitasking skills and ability to manage multiple priorities.
• Excellent communication and interpersonal skills.

Responsibilities

• Process customer orders from entry to delivery, complying with policies.
• Serve as primary contact for order inquiries and provide updates.
• Assist in managing inventory databases and update product information.
• Coordinate shipments with operations and warehouse to ensure on-time delivery.
• Manage shipping documentation and compliance with shipping regulations.
• Address and resolve issues throughout the order process and prevent delays.
• Prepare reports on order status, inventory levels, and shipping efficiency.
• Analyze data to identify trends and cost-saving opportunities.
• Collaborate with sales, finance, and production to align fulfillment and invoicing.

Skills

Order management

Customer service

Logistics

Communication

Interpersonal skills

Multitasking

Education

2-year degree in Business Administration or related field

Bachelor's Degree emphasis in Business Administration, Logistics, or related field

Tools

SAP

Job description

About the Role

The Order Management Coordinator is responsible for managing and overseeing the entire
order cycle, ensuring efficiency and timely processing of orders. This role is a vital link between
customers, sales teams, and operations departments, coordinating order details, shipment
schedules, delivery processes.
A coordinator in Order Management plays a critical role in ensuring that order
processing, tracking, and delivery systems run smoothly. This position requires a blend of
customer service, logistics, and administrative skills.

Responsibilities

• Process customer orders accurately and efficiently, from order entry through to delivery. Ensure all orders comply with company policies and customer requirements.
• Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules.
• Assist in managing inventory databases and updating product information as needed.
• Working closely with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
• Manage shipping documentation and compliance with shipping regulations.
• Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors. Work proactively to prevent order-related issues.
• Prepare regular reports on order status, inventory levels, and shipping efficiency.
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
• Cross-functional partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements.

• 2-year degree in Business Administration or related field
• 2+ years of previous experience in order management, customer service, or logistics
• Strong organizational multitasking skills, with the ability to manage multiple priorities
• Excellent communication and interpersonal skills, capable of working effectively withcustomers, team members, and external partners

Preferred Qualifications

• Bachelor's Degree emphasis in Business Administration, Logistics, or a related field
• Proficiency in order management (SAP