End-to-End Order Fulfillment Coordinator

Cloudstaff; Cebu City; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Cloudstaff in Cebu City is seeking an Order Management Coordinator to oversee the full order cycle, coordinating with customers, sales teams, and operations. The role blends customer service, logistics, and administration to ensure smooth order processing and timely delivery.

You will handle order entry, tracking, and documentation, collaborate with warehouse teams for shipments, and prepare regular performance reports. Strong communication and multitasking skills are essential for success.

Qualifications

• 2-year degree in Business Administration or related field.
• 2+ years of experience in order management, customer service, or logistics.
• Strong organizational multitasking skills and ability to manage multiple priorities.
• Excellent communication and interpersonal skills.

Responsibilities

• Process customer orders from entry to delivery, complying with policies.
• Serve as primary contact for order inquiries and provide updates.
• Assist in managing inventory databases and update product information.
• Coordinate shipments with operations and warehouse to ensure on-time delivery.
• Manage shipping documentation and compliance with shipping regulations.
• Address and resolve issues throughout the order process and prevent delays.
• Prepare reports on order status, inventory levels, and shipping efficiency.
• Analyze data to identify trends and cost-saving opportunities.
• Collaborate with sales, finance, and production to align fulfillment and invoicing.

Skills

Order management

Customer service

Logistics

Communication

Interpersonal skills

Multitasking

Education

2-year degree in Business Administration or related field

Bachelor's Degree emphasis in Business Administration, Logistics, or related field

Tools

SAP

Job description

Cloudstaff in Cebu City is seeking an Order Management Coordinator to oversee the full order cycle, coordinating with customers, sales teams, and operations. The role blends customer service, logistics, and administration to ensure smooth order processing and timely delivery.

You will handle order entry, tracking, and documentation, collaborate with warehouse teams for shipments, and prepare regular performance reports. Strong communication and multitasking skills are essential for success.