Order Management Administrator (Secure Power)

Schneider Electric; Cavite City; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Schneider Electric seeks a proactive Customer Service professional in Cavite to support customers and sales teams, handling order processing and post-sales inquiries. The role offers hybrid work arrangements and requires coordination across stock, credit, and logistics information to ensure smooth service delivery.

You will engage across channels, manage orders with precision, and contribute to revenue growth through lead qualification and outbound campaigns.

Qualifications

• Bachelor's degree in any 4- or 5-year course.
• Excellent written and spoken English communication.
• Experience in order management is an advantage.
• Willing to work in Rosario, Cavite and during US business hours on a hybrid setup.

Responsibilities

• Support customers and sales teams by managing order processing, addressing pre-sales and post-sales queries, and providing information on stock levels, credit, logistics, and products.
• Handle customer service requests through multiple channels while identifying opportunities to enhance satisfaction.
• Process and administrate orders with high accuracy.
• Participate in revenue generation activities including lead qualification and outbound campaigns.
• Create and manage sales opportunities for teams and partners.

Skills

Customer service

English communication

CRM tools

Order processing

Education

Bachelor's Degree

Tools

Order management system

CRM software

Job description

Join our dynamic Customer Service team and be the friendly voice that turns customers into advocates! We're looking for enthusiastic professionals ready to make a real difference in our customers' daily experiences.

What will you do:

• Support customers and sales teams by managing order processing, addressing pre-sales and post-sales queries, and providing essential information about stock levels, credit, logistics, and products
• Handle customer service requests through multiple channels while identifying opportunities to enhance customer satisfaction
• Process and administrate orders while maintaining high accuracy standards
• Participate in revenue generation activities including lead qualification and outbound campaigns
• Create and manage sales opportunities for our teams and partners

What will make you successful:

• Strong customer service orientation with excellent communication and problem-solving abilities
• Demonstrated ability to handle multiple tasks while maintaining attention to detailExperience with order processing systems and customer relationship management tools
• Proven track record of meeting customer satisfaction goals
• Ability to work independently while contributing to team success

Qualifications:

• Bachelor's Degree in any 4 or 5 year course
• Good English communication skills both written and oral
• Prior experience in order management, an advantage
• Willing to work in Rosario, Cavite
• Willing to work during US business hours on a hybrid setup

What's in it for me?

• A collaborative team environment where your contributions directly impact customer loyalty
• Opportunities for professional development and career growth within a dynamic organization
• Exposure to cross-functional operations and diverse business challenges
• A role where every day brings new opportunities to solve problems and make a difference

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits- it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.