Order Coordinator

Schneider Electric; Rosario; On-site; PHP 450,000 - 600,000; Full time

Job summary

Schneider Electric in Rosario, Cavite is seeking an Order Coordination Specialist to manage complex customer and service-related orders, ensuring accurate booking and fulfillment. The role involves close collaboration with various departments, including Sales and Logistics.

Ideal candidates will possess a Bachelor's Degree and excellent communication skills, along with 1–3 years of experience. This position requires strong multi-tasking abilities and a commitment to maintaining good relationships with customers.

Qualifications

• 1–3 years of related experience is a plus.
• Ability to maintain good working relationships both inside and outside the company.
• Strong team player, willing to take on other functions as needed.

Responsibilities

• Coordinate end-to-end lifecycle of customer and service orders.
• Validate order accuracy and resolve booking discrepancies.
• Monitor order backlog and prioritize based on service and customer impact.
• Provide shipment tracking and resolve carrier issues.

Skills

Excellent written and verbal communication skills

Strong typing speed and accuracy

Customer service skills

Strong multi-tasking skills

Ability to prioritize work independently

Familiarity with Oracle, Salesforce, and CPQ

Education

Bachelor's Degree

Job description

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives.

Great people make Schneider Electric a great company.

The Order Coordination Specialist is responsible for end‑to‑end coordination of complex customer and service‑related orders, ensuring accurate booking, timely fulfillment, and seamless post‑sales support. The role partners closely with Sales, Global Supply Chain, Service Operations, Field Service, Accounts Receivable, and Logistics.

Key Responsibilities

• Coordinate end‑to‑end lifecycle of customer and service orders from booking through invoicing.
• Validate order accuracy and resolve booking discrepancies.
• Monitor order backlog and prioritize based on service and customer impact.
• Provide shipment tracking, resolve carrier issues, and manage logistics inquiries.
• Support invoicing, credits, RMAs, and work order closure.
• Partner cross‑functionally to resolve operational and customer issues.
• Identify process improvement and automation opportunities.

Qualifications & Skills

• Bachelor's Degree is required.
• 1–3 years of related experience is a plus.
• Excellent written and verbal communication skills.
• Strong and fast typing speed and accuracy.
• Experience with Oracle, Salesforce, and CPQ is considered a plus.
• Ability to prioritize work independently and meet deadlines.
• Ability to maintain good working relationships with staff both inside and outside the company.
• Skilled in all areas of Customer Service: phone management, order management, understanding customer expectations and satisfaction.
• Strong multi‑tasking skills.
• Strong team player, willing to take on other functions as needed.

Must be willing to work during US Business Hours and on a hybrid setup in Rosario, Cavite.

Equal Opportunity Employment Statement: It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.