Order Entry Associate | WFO | CRK

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Company PC

Fiber internet

Career advancement

Referral incentives

Life insurance

Wellness program

Job summary

Cloudstaff Philippines Inc. is seeking an Order Management professional to handle entry and processing of customer orders, ensuring accuracy and timely fulfillment.

You will coordinate with inventory, operations, and customer experience teams, resolve order issues, and communicate shipment schedules to customers.

Candidates should have 2–3 years in finance or data entry, strong English, and experience with ERP/CRM systems.

Qualifications

• 2–3 years in finance or data entry roles.
• Excellent written and verbal English communication.
• Strong understanding of finance systems and processes.
• Experience with suppliers and customers to resolve order issues.
• Experience with Western companies preferred.
• Experience in order entry, customer service, sales support, or admin coordination.
• Bachelor's degree in Business Administration.
• Proficient with email, spreadsheets, ERP/CRM or order systems.

Responsibilities

• Receive customer purchase orders and enter them into the order management system.
• Review orders for completeness and resolve missing or conflicting information.
• Prepare and send order acknowledgements with details and shipment dates.
• Coordinate with inventory, operations, and customer experience teams on availability and readiness.
• Help ensure orders are processed and shipped within the required turnaround time.
• Identify shortages and risks and propose alternatives or solutions.
• Communicate shipment schedules and delays to customers professionally.
• Partner with Customer Experience Lead to resolve order exceptions.

Skills

Data entry

Finance systems

Order management

English communication

Education

Business Administration

Tools

ERP

CRM

MS Office

Job description

Job Description

Job Summary/Objective

Responsible for managing the ordering activity for the organisation, including timely and accurate entry and processing of all orders received.

Responsibilities & Duties

• Receive customer purchase orders and accurately enter them into the order management system.
• Review orders for completeness and resolve any missing, unclear, or conflicting information.
• Prepare and send order acknowledgements, confirming order details and expected shipment dates.
• Coordinate with inventory, operations, and customer experience teams to confirm product availability and shipment readiness.
• Help ensure orders are processed and shipped within the required turnaround time when inventory is available.
• Identify product shortages, inventory constraints, and potential delivery risks, and work with internal teams to find suitable alternatives or solutions.
• Communicate shipment schedules, delays, changes, and resolution plans to customers in a timely and professional manner.
• Partner with the Customer Experience Lead to identify, elevate, and resolve order exceptions.

Qualifications and Requirements

• 2-3 years of experience in a finance or data entry role
• Excellent verbal and written English communication skills
• Strong understanding of finance systems, principles, and processes
• Experience working with suppliers and customers to resolve order-related issues
• Experience working with Western companies (preferred)
• Experience in order entry, customer service, sales support, or administrative coordination
• Bachelor’s degree, preferably in Business Administration
• Comfort with email, spreadsheets, ERP, CRM or order management systems.
• Proficiency in MS Office, including Word, Excel, and Outlook

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
Award-winning Culture : We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.