Service Contract Administrator | WFO | CRK

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Career advancement opportunities

Company-provided equipment

Office perks and events

Employee referral bonuses

Job summary

Cloudstaff is seeking a detail-focused professional in Angeles, Philippines to manage service contracts and quotations. You will coordinate with Commercial, Operations, Service, and Finance teams to ensure accurate, timely processing and invoicing, while maintaining customer data and meeting SLAs.

The role emphasizes high-quality service, cross-functional collaboration, and accurate data handling in an office setting.

Qualifications

• Bachelor’s degree in business/finance.
• 1–2 years of experience in service contract management.
• Proficient with ERP, CRM, Microsoft Office Suite, Adobe, and Field Service Management.

Responsibilities

• Coordinate with teams to process service contract quotations, contracts and requests.
• Field inbound/outbound calls to resolve requests and inquiries.
• Maintain master customer data and ensure accurate records.
• Prepare and send quotations for service contract renewals according to SOP; update opportunities in CRM.
• Process new service contracts and quotation requests; prepare contracts for invoicing.
• Follow up on open quotations, contracts, and renewals to meet SLA.
• Assist Finance with invoice disputes and credits; research as needed.
• Distribute contracts, quotes and inquiries for processing; run regular reports.

Skills

Customer service

Attention to detail

Interpersonal skills

Multi-tasking

Self-motivation

Education

Bachelor’s degree in business/finance

Tools

ERP

CRM

Microsoft Office

Adobe

Field Service Management

Job description

Job Description

Job Summary

Coordinate with the Avantik Commercial, Operations, Service and Finance teams to provide a seamless customer experience through accurate and timely processing of service contract quotations, contracts and requests.

Essential functions

• Field inbound and outbound phone calls with internal and external customers to ensure timely resolution of requests and inquiries.
• Maintain master customer data such as asset information, customer account information, customer contact, preferred channel of communication, etc.
• Proactively prepare and send accurate quotations for service contract renewals according to SOP; Update opportunities in CRM and revise quotations as required
• Ensure timely and accurate processing of new service contracts and quotation requests; create and update service contract records; prepare contracts for invoicing
• Ensure timely closure of open service opportunities by marking opportunities as won daily
• Positively impact cashflow by invoicing service contracts; process credit memos as required
• Send service contract and quotation documentation to internal and external customers upon request
• Follow up with internal and external customers according to SLA to ensure timely processing of service contracts, including but not limited to open quotations, pending service contracts and renewals, etc.
• Understand and meet customer KPIs and expectations
• Assist Finance department with research into invoice disputes and inquiries. Confirm when credits are needed, seeking approval from appropriate supervisor as required.
• Distribute service contracts, quotes and inquiries to self and teammates for processing as needed
• Run regular reports as required.

Qualifications and Requirements

Qualifications

• Bachelor’s degree, preferably in business/finance.
• 1 - 2 years of experience in service contract management, or an equivalent combination of education and experience
• Ability to efficiently learn software including ERP, CRM, Microsoft Office Suite, Adobe, Field Service Management.
• Requires follow-through, attention to detail and interpersonal skills.
• Possess critical soft skills including self-motivation, the ability to multi-task, and remain composed at all times.
• Track record of consistently going above and beyond for customers
• Strictly can work in the office only

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture : We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.