Oracle Fusion Support Analyst

Domino Printing Sciences; Mexico; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Generous benefits package

Career development opportunities

Job summary

Domino Printing Sciences is seeking an Enterprise Applications Support Analyst to provide high-quality support for Oracle Fusion Cloud ERP across global operations. You will investigate issues, optimize performance, and assist business processes in Finance, Procurement and Supply Chain while collaborating with IT, users, and external vendors.

The role emphasizes strong communication, proactive problem solving, and the ability to translate technical topics for stakeholders.

Qualifications

• Experience with Oracle Fusion Cloud in implementation, consultancy, or support roles.
• Fluent written and spoken English.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide support for Oracle Fusion Cloud ERP, including issue resolution and user assistance.
• Monitor application performance and identify opportunities for improvement.
• Support core business processes across Finance, Procurement, Supply Chain, and related modules.
• Manage and prioritise support requests to meet business and service expectations.
• Work with users, technical teams, and third-party vendors to resolve issues and deliver enhancements.
• Support testing, releases, and change management activities.
• Maintain support documentation and knowledge articles.
• Support integrations between Oracle Fusion and other enterprise applications, including Freshservice and JIRA.
• Contribute to continuous improvement initiatives and application support best practices.

Skills

Oracle Fusion Cloud

Fluent English

Stakeholder management

Problem solving

Tools

SQL

OIC

BI Publisher

Job description

About The Role

The Enterprise Applications Support Analyst is responsible for delivering high-quality support for business-critical enterprise applications, with a primary focus on Oracle Fusion Cloud ERP. The role ensures system stability, optimal performance, and a seamless user experience across global business operations. Acting as a key link between business users, IT teams, and external vendors, the analyst investigates and resolves application issues, supports business processes, and translates complex technical topics into clear and practical solutions for stakeholders.

Key Responsibilities

• Provide support for Oracle Fusion Cloud ERP, including issue resolution and user assistance.
• Monitor application performance and identify opportunities for improvement.
• Support core business processes across Finance, Procurement, Supply Chain, and related modules.
• Manage and prioritise support requests to meet business and service expectations.
• Work with users, technical teams, and third-party vendors to resolve issues and deliver enhancements.
• Support testing, releases, and change management activities.
• Maintain support documentation and knowledge articles.
• Support integrations between Oracle Fusion and other enterprise applications, including Freshservice and JIRA.
• Contribute to continuous improvement initiatives and application support best practices.

About you

The Successful Candidate Will Have

• Experience working with Oracle Fusion Cloud in an implementation, consultancy, or application support role.
• Fluent written and spoken English.
• Strong communication and stakeholder management skills, with the ability to engage effectively at all levels.
• Excellent problem-solving skills and a proactive approach to issue resolution.
• A customer-focused mindset, with a positive attitude and commitment to delivering high-quality support.
• The ability to manage multiple priorities and adapt to changing business needs.
• The capability to quickly understand and explain both technical and business concepts.
• A results-driven approach, with the energy and motivation to deliver successful outcomes.

Desirable

• ITIL knowledge or experience.
• Exposure to SQL, Oracle Integration Cloud (OIC), or BI Publisher.

What You Can Expect

At Domino, we offer:

• A competitive salary and a generous benefits package.
• A supportive culture that encourages ownership and collaboration.
• Career development opportunities in a company that values ambition, expertise, and responsibility.
• Recognition for your contributions in a business that balances global success with a close-knit team ethos.

We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams - what's important is that we enable you to get the best from us and for us to get the best from you, whether that's from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.

We are a highly successful company, we're large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

About Us

At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We've been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world's leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world's manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it's not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.

Positions may be at an advanced stage of the recruitment process and can close at any time.