IT Support Engineer

Domino Data Lab; Mexico; On-site; PHP 3,762,000 - 5,643,000; Full time

Job summary

Domino Data Lab is seeking a contract IT Administrator to support day-to-day IT systems and processes, from onboarding/offboarding to Tier 1 and 2 support across global teams.

In your first year you will improve IT support responsiveness, manage laptop provisioning for Mac and Windows, secure access with Google Workspace and Okta, and document best practices to grow our IT Knowledge Base. This contract role values reliability and proactive problem-solving.

Qualifications

• 5+ years in IT operations or IT support.
• Experience managing onboarding/offboarding and Tier 1 support.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve Tier 1 and Tier 2 tickets and monitor IT channels (Jira/Slack).
• Manage laptop provisioning/de-provisioning for Mac & Windows with a third-party partner.
• Support onboarding/offboarding processes and deliver IT training to employees.
• Administer identity providers (Google Workspace, Okta).
• Document best practices and grow an IT knowledge base.

Skills

IT operations

Ticketing & support

Communication

Tools

JAMF

Microsoft Intune

Google Workspace

Okta

SAML/SSO

Azure AD

Job description

At Domino, we build solutions that help the largest, highly regulated organizations adopt AI to accelerate mission-critical use cases. Our platform integrates a streamlined model and app development environment, advanced model, agent, and app hosting capabilities, and novel governance capabilities providing regulator-ready AI at scale. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for over a decade but are still a small team operating with the spirit of a startup. In the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit www.domino.ai

What We Are Building

The IT team at Domino keeps our developers, engineers, and business units running at top efficiency. We make technology invisible, seamlessly integrated into everyday workflows - and this contract role will help manage day-to-day IT systems and processes, from onboarding/offboarding to Tier 1 support.

What Your Impact Will Be

In your first year, you will:

• Improve IT support: Tier 1 & Tier 2 ticket resolution and monitor Jira/Slack IT channels for timely support
• Enhancing global onboarding: manage laptop provisioning/de-provisioning (Mac & Windows) through our third-party partner
• Supporting onboarding/offboarding: run global processes and deliver IT training to employees
• Securing access: administer identity providers (Google Workspace, Okta)
• Building scalable processes: document best practices and grow the IT Knowledge Base

What We Look For In This Role

• 5+ years in IT, including 2+ years implementing IT management software
• Proven ability to independently to execute IT operations end-to-end in a small, fast-paced environment (150-300 employees)
• Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS
• Security-first mindset with a strong bias toward reliability and edge-case thinking
• Proactive process improver who documents and future-proofs IT systems
• Strong communicator who partners well across teams

What We Value

• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible At Domino Everything is a work in progress - we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company
• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply