Junior Oracle Finance System Support (HCM)

CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Citco International Support Services Limited-Philippine ROHQ seeks a Systems Support HCM Functional specialist to join its global team. You will focus on Oracle Fusion Cloud HCM modules (Core HR, Recruitment Cloud, Absence, Workforce Compensation, Talent Management) and work with internal developers or partners to deliver enhancements.

You will handle testing, documentation, service desk escalation, and UAT support while aligning with governance and integration needs across HCM and Finance

Qualifications

• 2+ Years working with Oracle EBS or Fusion– End user experience/Support.
• Strong analytical and problem-solving skills.
• Solid understanding of the software release life cycle.
• Experience with interfacing applications to and from Oracle Fusion Cloud e.g. system integrations.

Responsibilities

• Maintaining and supporting Oracle Fusion Cloud HCM modules (Core HR, Recruitment Cloud, Absence Management, Talent Management).
• Perform Oracle quarterly release review and regression testing.
• Coordinate enhancements with internal developers or external partners for delivery.
• Manage tickets and escalations via Oracle Solutions, Oracle Support, and third-party support.

Skills

Oracle Fusion Cloud

HCM Support

System Testing

JIRA

Tools

JIRA

My Oracle Support

Cloud Customer Connect

Job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role:

The System support HCM Functional Role is part of a global team involved in supporting and managing enhancements to the internal HCM and Financial applications used by Citco. The role will focus on the Oracle Fusion Cloud HCM modules including but not limited to, Core HR, Oracle Recruitment Cloud, Absence Management, Workforce Compensation and Talent Management.

• Maintaining and supporting the Oracle Fusion Cloud HCM Modules e.g. Core HR, Oracle Recruitment Cloud, Workforce Compensation, Absence Management, Talent Management.
• Oracle quarterly release review and regression testing.
• Management of enhancements via partnering with internal developers or external partner where applicable, for delivery.
• Maintenance of MC.050 documentation.
• Bugs/Issues – Where things do not work as expected. Manage Service Desk tickets and escalat via Oracle Solutions, Oracle Support and 3rd Party Managed Support where necessary.
• System maintenance activities: New Legal Entities, New Departments, Grades, updating reference information.
• Execution of System Integration Testing.
• Support of UAT: Environment preparation.
• Adherence to Oracle Fusion Cloud governance Framework.
• Basic understanding of the dependencies between the HCM and Finance Oracle Fusion Cloud modules.

Qualification:

• 2+ Years working with Oracle EBS or Fusion– End user experience/Support.
• Strong analytical and problem-solving skills.
• Solid understanding of the software release life cycle.
• Competent in reviewing and completing Oracle OUM documentation.
• Strong Microsoft Office skills
• Experience with interfacing applications to and from Oracle Fusion Cloud e.g. system integrations.
• Exposure to Programs used with Oracle Fusion Cloud, including but not limited to: Spreadsheet Loader, HDL, Config SnapShot.
• Familiarity with using incident and change management tools. Service desk, JIRA, My Oracle Support, Cloud Customer Connect.
• Ability to work well, both in a team and on individual projects.
• Results focused and excellent attention to detail.
• Ability to work well under pressure and manage multiple priorities.