Remote Oracle Fusion Cloud ERP Support Specialist

Domino Printing Sciences; Mexico; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Generous benefits package

Career development opportunities

Job summary

Domino Printing Sciences is seeking an Enterprise Applications Support Analyst to provide high-quality support for Oracle Fusion Cloud ERP across global operations. You will investigate issues, optimize performance, and assist business processes in Finance, Procurement and Supply Chain while collaborating with IT, users, and external vendors.

The role emphasizes strong communication, proactive problem solving, and the ability to translate technical topics for stakeholders.

Qualifications

• Experience with Oracle Fusion Cloud in implementation, consultancy, or support roles.
• Fluent written and spoken English.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide support for Oracle Fusion Cloud ERP, including issue resolution and user assistance.
• Monitor application performance and identify opportunities for improvement.
• Support core business processes across Finance, Procurement, Supply Chain, and related modules.
• Manage and prioritise support requests to meet business and service expectations.
• Work with users, technical teams, and third-party vendors to resolve issues and deliver enhancements.
• Support testing, releases, and change management activities.
• Maintain support documentation and knowledge articles.
• Support integrations between Oracle Fusion and other enterprise applications, including Freshservice and JIRA.
• Contribute to continuous improvement initiatives and application support best practices.

Skills

Oracle Fusion Cloud

Fluent English

Stakeholder management

Problem solving

Tools

SQL

OIC

BI Publisher

Job description

Domino Printing Sciences is seeking an Enterprise Applications Support Analyst to provide high-quality support for Oracle Fusion Cloud ERP across global operations. You will investigate issues, optimize performance, and assist business processes in Finance, Procurement and Supply Chain while collaborating with IT, users, and external vendors.

The role emphasizes strong communication, proactive problem solving, and the ability to translate technical topics for stakeholders.