Operations Team Lead — Drive Performance & Improvement

Asurion; Calamba; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Asurion is seeking an Operations Team Lead to oversee day-to-day team execution, align workload with targets, and coordinate cross-functional handoffs. The role involves monitoring KPIs, resolving obstacles, and ensuring adherence to procedures to maintain service levels.

The position emphasizes coaching, capacity-based task assignment, and escalation with actionable context to achieve predictable delivery and continuous improvement.

Qualifications

• Experience leading daily team operations.
• Proven track record meeting service targets.
• Experience standardizing and improving processes.
• Background coordinating across multiple functions.

Responsibilities

• Oversees resources to meet the needs of each process/area and schedules team.
• Escalates issues to immediate superior in a timely manner and provides inputs.
• Monitors KPIs, analyzes fall-outs, and reports on performance.
• Drives continuous improvement projects for cost savings and delivery.
• Ensures SOP compliance and maintains a safe, clean work area.

Skills

Spreadsheets

Reporting tools

Workflow systems

SOPs knowledge

Data analysis

Process documentation

KPI dashboards

Tools

Ticketing systems

Job description

Asurion is seeking an Operations Team Lead to oversee day-to-day team execution, align workload with targets, and coordinate cross-functional handoffs. The role involves monitoring KPIs, resolving obstacles, and ensuring adherence to procedures to maintain service levels.

The position emphasizes coaching, capacity-based task assignment, and escalation with actionable context to achieve predictable delivery and continuous improvement.