Senior Customer Solutions Operations Leader

Asurion; Mabalacat; On-site; PHP 1,800,000 - 2,600,000; Full time

Job summary

Asurion is seeking a Senior Manager of Call Center Operations to lead and develop a team of managers, providing direction, support, and career growth. The role emphasizes innovation to improve processes that boost customer satisfaction and productivity, while aligning with Asurion's Core Values to retain leaders and representatives.

The Senior Manager will oversee client operations, ensure compliance with contractual requirements, coach teams to achieve call center and sales goals, and foster a

Qualifications

• Experience leading call center operations and managing managers.
• Strong focus on process improvement and customer satisfaction.
• Ability to align with company core values and drive retention.

Responsibilities

• Coach and develop managers and teams to meet call center and sales goals.
• Ensure adherence to business processes and policies.
• Create a positive and engaging work environment.
• Oversee client operations and contractual requirements.

Job description

Asurion is seeking a Senior Manager of Call Center Operations to lead and develop a team of managers, providing direction, support, and career growth. The role emphasizes innovation to improve processes that boost customer satisfaction and productivity, while aligning with Asurion's Core Values to retain leaders and representatives.

The Senior Manager will oversee client operations, ensure compliance with contractual requirements, coach teams to achieve call center and sales goals, and foster a