Operations Team Leader

TCP Techlog Center Philippines; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Asurion Philippines operations seeks an Operations Team Lead to steer daily team execution, balance workload, quality, and timelines to meet targets. The role coordinates cross-functional handoffs, tracks KPIs, and resolves routine obstacles to sustain service levels and throughput.

The Team Lead will coach members, delegate tasks by capacity, escalate risks with actionable context, and drive continuous improvement to reduce rework while ensuring compliance with procedures.

Qualifications

• Experience leading daily team operations.
• Proven ability to meet service targets and KPIs.
• Strong coaching and feedback delivery skills.
• Ability to coordinate across multiple functions.
• Experience with SOPs and process controls.

Responsibilities

• Oversee day-to-day team execution and align workload, quality, and timelines with targets.
• Coach team members, assign tasks by capacity, and escalate risks with actionable context.
• Monitor KPIs, facilitate cross-team handoffs, and remove blockers to ensure delivery.
• Lead continuous improvement initiatives, drive cost savings, and maintain safety and quality standards.

Job description

Operations Team Lead JOB CODE PHL5300 JOB PROFILE NAME (Title) Operations Team Lead MANAGEMENT LEVEL 9 Staff DISCIPLINE REPORTS TO FSLA CLASSIFICATION

The Operations Team Lead oversees day-to-day team execution, aligning workload, quality, and timelines to operational targets. This role coordinates cross-functional handoffs, monitors KPIs, and resolves routine obstacles to maintain service levels and throughput. The Team Lead supports process adherence, implements incremental improvements, and ensures clear communication of priorities and status. Responsibilities include coaching team members, assigning tasks based on capacity, and escalating risks with actionable context. Success is measured by predictable delivery, reduced rework, and consistent compliance with standardized procedures.

The Operations Team Lead oversees day-to-day team execution, aligning workload, quality, and timelines to operational targets. This role coordinates cross-functional handoffs, monitors KPIs, and resolves routine obstacles to maintain service levels and throughput. The Team Lead supports process adherence, implements incremental improvements, and ensures clear communication of priorities and status. Responsibilities include coaching team members, assigning tasks based on capacity, and escalating risks with actionable context. Success is measured by predictable delivery, reduced rework, and consistent compliance with standardized procedures.

Essential Job Skills/Duties

• Oversees resources (manpower, job set up, jigs and fixtures) to meet the needs of each process/area.
• Schedules and monitors attendance of the assigned team.
• Escalate issues to immediate superior in a timely manner.
• Provides inputs, report and troubleshoot minor abnormalities on the assigned line/area.
• Handles and controls process flow to ensure smooth delivery of products and complies to quality standards and procedures.
• Guides team members to ensure compliance of related to job specification and procedures.
• Consistently conduct regular area audit to ensure compliance to standard operating procedures of team members.
• Provides regular performance & analysis report on fall-outs.
• Leads projects which drives continuous improvement, cost savings and delivery.
• Maintain cleanliness and orderliness of work area.
• Executes, contributes to and participate in 5S activities on the assigned process/area.
• Complies with all safety regulations and any plant regulation related to safety.
• Maintain a safe working environment
• Coordinate daily workflows and assign tasks by capacity.
• Monitor KPIs and initiate corrective actions.
• Maintain SOP compliance and update work instructions.
• Facilitate cross-team handoffs and remove blockers.
• Coach team on quality and productivity standards.
• Escalate risks with mitigation recommendations.

Required Technical Skills

• Proficiency with spreadsheets and reporting tools.
• Experience with workflow or ticketing systems.
• Knowledge of SOPs and process controls.
• Basic data analysis and trend interpretation.
• Ability to create clear process documentation.
• Familiarity with KPI dashboards and metrics.

Required Soft/Leadership Skills

• Clear, concise written and verbal communication.
• Prioritization and time management under deadlines.
• Coaching and feedback delivery skills.
• Collaborative problem-solving and follow-through.
• Calm decision-making in fast-paced situations.

Required Education & Experience

• Experience leading daily team operations.
• Proven track record meeting service targets.
• Experience standardizing and improving processes.
• Background coordinating across multiple functions.

Preferred Education & Experience

• Experience in high-volume operations environments.
• Exposure to continuous improvement frameworks.
• Prior role as senior associate or lead.

Supervisory Responsibilities

• Provides day-to-day direction and coaching.
• Inputs performance feedback to management.

Travel Requirements

• Travels: Occasionally for team or process meetings.
• % of Time: Up to 10%.
• Overnight Travel: Occasional, based on business need.

Physical Demands & Working Conditions

• Stationary Position: Frequently
• Vision: 20/20 corrected vision
• Hearing: Receive detailed information if spoken to

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.