Senior Call Center Operations Leader - Customer Solutions

Asurion; Angeles; In loco; PHP 1.800.000 - 3.200.000; Tempo pieno

Descrizione del lavoro

Asurion Philippines is seeking a Senior Manager, Call Center Operations to lead a team of Managers, providing direction, support and career development. You will drive process improvements to boost customer satisfaction, productivity and client performance, while fostering a positive, high-energy environment aligned with Asurion’s core values.

The role emphasizes coaching and developing leaders and frontline teams to exceed call center and sales goals, ensuring adherence to contractual

Competenze

• Experience leading call center operations and teams.
• Strong focus on customer satisfaction and performance.

Mansioni

• Coach and develop Managers to meet and exceed call center and sales goals.
• Ensure adherence to processes, policies and contractual requirements while maintaining a positive work environment.

Conoscenze

Leadership

Call center operations

People management

Descrizione del lavoro

Asurion Philippines is seeking a Senior Manager, Call Center Operations to lead a team of Managers, providing direction, support and career development. You will drive process improvements to boost customer satisfaction, productivity and client performance, while fostering a positive, high-energy environment aligned with Asurion’s core values.

The role emphasizes coaching and developing leaders and frontline teams to exceed call center and sales goals, ensuring adherence to contractual