Tech Support Call Center Lead & Performance Coach

Asurion; Mabalacat; On-site; PHP 360,000 - 540,000; Full time

Job summary

Asurion is a global tech solutions leader that emphasizes a people-first culture and a strong commitment to customer service. We seek a Supervisor, Call Center Operations to organize, direct, and optimize daily call center activities, while coaching teams to deliver exceptional support and drive sales related to our Connected Home products.

As a Supervisor, you will monitor quality and performance metrics, manage outages, and ensure adherence to client contracts.

Responsibilities

• Organize and direct daily activities of a tech support call center operation.
• Coach and develop representatives to provide excellent customer service and achieve sales targets.
• Monitor performance metrics, quality standards, and process improvements.
• Resolve outages and escalation issues as needed.

Job description

Asurion is a global tech solutions leader that emphasizes a people-first culture and a strong commitment to customer service. We seek a Supervisor, Call Center Operations to organize, direct, and optimize daily call center activities, while coaching teams to deliver exceptional support and drive sales related to our Connected Home products.

As a Supervisor, you will monitor quality and performance metrics, manage outages, and ensure adherence to client contracts.