Call Center Operations Lead (Sales & Service Growth)

Asurion; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

Continuing education support

Ongoing training

Job summary

Asurion is seeking a Manager of Call Center Operations to lead Supervisors and drive sales, service, and performance across the team. You will coach, motivate, and develop leaders while ensuring adherence to client contracts and company policies.

The role emphasizes customer satisfaction, process improvement, and cross-functional collaboration. The ideal candidate has 5–8 years in call centers with 2–3 years in a managerial role on sales programs, a college degree, and strong communication and

Qualifications

• College degree or equivalent experience is required.
• 5–8 years of call center experience is required, with 2–3 years at manager level, on a sales program.
• Proven leadership, communication, and motivation skills.
• Experience with call center technology and performance metrics.

Responsibilities

• Lead Supervisors by providing direction, support, and career development.
• Drive sales, service, and operational metrics through supervisors and agents.
• Coach Supervisors to meet call center and sales goals and adhere to processes.
• Collaborate with HR, Training, Workforce, Marketing, and Finance/Payroll.

Skills

Leadership

Sales orientation

People development

Communication

Education

Bachelor’s degree

Tools

ACD system

WFM tools

Quality management tools

MS Office

Job description

Asurion is seeking a Manager of Call Center Operations to lead Supervisors and drive sales, service, and performance across the team. You will coach, motivate, and develop leaders while ensuring adherence to client contracts and company policies.

The role emphasizes customer satisfaction, process improvement, and cross-functional collaboration. The ideal candidate has 5–8 years in call centers with 2–3 years in a managerial role on sales programs, a college degree, and strong communication and