Team Lead, Operations & Client Success

Level Up Talent Solutions OPC; Cebu City; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

HMO

Health & Wellness

Job summary

Level Up Talent Solutions OPC is seeking an exceptional leader to guide and promote our services to existing and prospective clients in Cebu City. You will coach teams, align with departments, and ensure high-quality outcomes while meeting deadlines.

Ideal candidates have a minimum of 1 year in a managerial role, strong Excel skills, and outstanding communication. This on-site role requires the ability to work graveyard shifts during peak seasons and to manage projects effectively.

Qualifications

• Graduate of any Business, or IT-related course.
• Advanced knowledge of MS Excel formulas, functions, and shortcuts.
• At least 1-year experience in a managerial role.
• Superior communication and interpersonal skills.
• Ability to meet deadlines and manage project delivery.
• Excellent report-writing and presentation skills.
• Willing to work graveyard or shift schedule during peak seasons.
• Knowledge of Amazon Seller Central is a plus.
• Willing to work full onsite (Cebu City).

Responsibilities

• Understand the business needs and objectives.
• Evaluate the supplier's sales trend as the basis for prioritizing the brands that are worth selling and advertising.
• Manages, organizes, and drives the successful completion of team projects.
• Collaborate with clients to determine the goals of team projects and strategize plans to meet those goals.
• Oversees agents' workloads and ensures that all assigned tasks are done efficiently and effectively.
• Communicate results/suggestions/solutions to any concerns to other departments and management.
• Develops and implements quality controls and departmental standards to ensure quality standards, organizational expectations and regulatory compliance.
• Ensures the accuracy of the data is met and delivered by the agents promptly.
• Anticipates future demands related to people and technology within your department and implement the best solutions to achieve the teams' needs.
• Conduct weekly coaching sessions for productivity and behavioral improvement.
• Conduct regular evaluations and performance reviews, weekly presentations.

Skills

Leadership

Communication

Problem-solving

Project management

Deadline-oriented

Education

Bachelor degree

Tools

MS Excel

Amazon Seller Central

Job description

Level Up Talent Solutions OPC is seeking an exceptional leader to guide and promote our services to existing and prospective clients in Cebu City. You will coach teams, align with departments, and ensure high-quality outcomes while meeting deadlines.

Ideal candidates have a minimum of 1 year in a managerial role, strong Excel skills, and outstanding communication. This on-site role requires the ability to work graveyard shifts during peak seasons and to manage projects effectively.