Admin & Customer Support Specialist

JLL; Manila; On-site; PHP 223,000 - 402,000; Full time

Job summary

JLL is seeking an on-site administrative support specialist in Taguig, Philippines. The role blends customer service with data-driven tasks and requires careful data handling, clear communication, and teamwork to ensure smooth project workflows.

Responsibilities include reviewing and updating project data, responding to queries, and collaborating with internal and external groups. This position emphasizes accuracy, process discipline, and a commitment to continuous improvement within a dynamic

Qualifications

• Strong data entry and administrative support skills.
• Excellent attention to detail and organizational abilities.
• Ability to work accurately in a fast-paced, process-driven environment.
• Strong communication and stakeholder management skills.
• Flexible and adaptable to changing processes and business requirements.
• Problem-solving skills with the ability to identify issues and contribute to effective resolutions.

Responsibilities

• This role is a mixture of customer service and administrative, system-driven tasks.
• Review project data and accurately input, update, and maintain project details within the system in accordance with SOPs.
• Actively contribute to business success by maintaining expected performance standards.
• Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements.
• Document review, including collation, distribution and filing according to policies and procedures.
• Handle queries from customers, clients and engineers related to outstanding and ongoing requests.
• Liaise with different internal and external groups through e-mail and phone calls.
• Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests.
• Maintain a collaborative relationship within the team.
• Provide recommendations for continuous improvement.

Skills

Data entry

Administrative support

Attention to detail

Communication

Stakeholder management

Problem solving

Job description

JLL is seeking an on-site administrative support specialist in Taguig, Philippines. The role blends customer service with data-driven tasks and requires careful data handling, clear communication, and teamwork to ensure smooth project workflows.

Responsibilities include reviewing and updating project data, responding to queries, and collaborating with internal and external groups. This position emphasizes accuracy, process discipline, and a commitment to continuous improvement within a dynamic