Analyst-Operations Support

JLL; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

JLL in Taguig, Philippines, is seeking an joiner for a role blending customer service and administrative, system-driven tasks. You will support clients and engineers, manage requests, and ensure timely completion while adhering to policy guidelines.

The ideal candidate has operations experience with customer service and back-office tasks, strong English communication, proficiency in MS Office, and willingness to work shifting schedules; a Bachelor’s degree is preferred.

Qualifications

• Experience in operations with customer service, technical support or back-office work.
• Strong verbal and written English communication skills.
• Proficient in MS Office applications.
• Willing to work on shifting/rotating schedules.
• Bachelor’s degree preferred.

Responsibilities

• Provide customer service and administrative, system-driven support.
• Maintain performance standards to contribute to business success.
• Use systems to complete requests timely according to customer requirements.
• Review documents, collate, distribute, and file per policies.
• Handle queries from customers, clients, and engineers about outstanding and ongoing requests.
• Communicate with internal and external groups via email and phone.
• Assist customers and stakeholders in troubleshooting workflow issues.
• Maintain collaborative team relationships.
• Provide recommendations for continuous improvement.

Skills

Customer service

Technical support

Back-office work

English proficiency

Education

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties and Responsibilities:

• This role is a mixture of customer service and administrative, system-driven tasks
• Actively contribute to business success by maintaining expected performance standards
• Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
• Document review, including collation, distribution and filing according to policies and procedures
• Handle queries from customers, clients and engineers related to outstanding and ongoing requests
• Liaise with different internal and external groups through e-mail and phone calls
• Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
• Maintain a collaborative relationship within the team
• Provide recommendations for continuous improvement

Skill and Experience Qualifications:

• Experience in operations is preferred, focused on:
  • Customer service
  • Technical support
  • Back-office work
• Good verbal and written English communication skills
• Proficiency in computer functions within MS Office Suite
• Exceptional problem-solving skills and time management
• Willing to work on shifting/rotating schedules
• Bachelor’s degree preferred

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.

Location:

On-site –Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.