BPO Operations Supervisor (Makati) | Onsite

TASQ Staffing Solutions; Philippines; On-site; PHP 502,000 - 725,000; Full time

Job summary

TASQ Staffing Solutions in Makati is seeking an experienced BPO Operations Supervisor to lead a telco-focused team onsite. You will oversee daily workflows, manage scheduling, and drive service levels to meet client expectations.

This role requires strong people leadership, KPI tracking, and adherence to safety and compliance policies. You will partner with peers to optimize operations, report performance metrics, and ensure smooth delivery of campaigns.

Qualifications

• Experience leading a BPO/S telco ops team.
• Experience with call center operations and sales is a plus.
• Willing to work onsite in Makati.

Responsibilities

• Team Leadership: Hiring, training, scheduling, and evaluating staff performance.
• Operational Efficiency: Monitor, improve, and manage day-to-day production workflows and processes.
• Compliance & Safety: Ensure adherence to company policies, regulations and safety standards.
• Metrics & Reporting: Track KPIs and prepare reports to evaluate operational success.
• Resource Management: Manage inventory, supplies, and equipment maintenance.

Skills

Team Leadership

Operational Excellence

KPI Tracking

Reporting

Resource Management

Job description

BPO Operations Supervisor (Makati) | Onsite

About the job BPO Operations Supervisor (Makati) | Onsite

Work Setup:Onsite (Makati)

Account/Category/Campaign:Operations

Non-Negotiable Requirements:

• With BPO Telco / Telco Sales background orwith at least 2 years and above of BPO operations supervisor / team leader experience.
• No specific number of months or years of experience required

Key Responsibilities:

• Team Leadership:Hiring, training, scheduling, and evaluating employee performance.
• Operational Efficiency:Monitoring, improving, and managing day-to-day production workflows and processes.
• Compliance & Safety:Ensuring adherence to company policies, industry regulations, and safety standards.
• Metrics & Reporting:Tracking key performance indicators (KPIs) and preparing reports to evaluate operational success.
• Resource Management:Managing inventory levels, supplies, and equipment maintenance.