Operations Supervisor (Caloocan, Manila, Las Pinas, Taguig, Cainta)

Green and Smart Mobility Philippines Inc; Rizal; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

HMO

Sick Leave

Special Leave for Women

Job summary

Green and Smart Mobility Philippines Inc is seeking an Operations Supervisor to oversee day-to-day taxi operations across Caloocan, Manila, Las Pinas, Taguig, and Cainta. This role ensures dispatch efficiency, driver compliance, and high service levels.

You will monitor KPIs, manage shifts, coordinate with maintenance, and prepare reports for management. A bachelor's degree and 2–4 years in transport ops are preferred; weekend shifts may be required.

Qualifications

• Bachelor's degree in Business Admin, Logistics, Transportation Management, or related field.
• 2+ years in transportation or taxi/ride-hailing ops; 1+ year in a supervisory role.
• Knowledge of local transportation regulations and driver compliance.

Responsibilities

• Supervise daily taxi operations including fleet deployment and dispatch.
• Ensure adequate driver coverage and manage shift schedules.
• Monitor vehicle conditions and coordinate with maintenance for repairs.
• Track and analyze KPIs such as trip completions and wait times.
• Handle incident reports, passenger complaints, and driver concerns.
• Enforce policies and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates.
• Prepare daily, weekly, and monthly reports for management.

Skills

Leadership

Communication

Problem Solving

Organization

Education

Bachelor's degree

Tools

Dispatch software

Fleet tracking systems

Job description

Operations Supervisor (Caloocan, Manila, Las Pinas, Taguig, Cainta)

Green and Smart Mobility Philippines Inc

On-site - Rizal 3-5 Yrs Exp Bachelor's Full-time

Government Mandated Benefits

Insurance Health & Wellness

HMO

Sick Leave, Special Leave for Women

Job Summary:

The Operations Supervisor is responsible for overseeing the day-to-day operations of the taxi service, ensuring smooth dispatching, driver compliance, and optimal service delivery. This role ensures that the fleet, drivers, and customer service teams work efficiently to meet company goals, provide excellent passenger experience, and maintain regulatory compliance.

Key Responsibilities:

• Supervise daily taxi operations, including fleet deployment, dispatch scheduling, and route monitoring.
• Ensure adequate driver coverage to meet demand, including managing shift schedules and attendance.
• Monitor vehicle conditions and coordinate with the maintenance team for repairs, inspections, and preventive servicing.
• Track and analyze key operational KPIs such as trip completions, wait times, and customer satisfaction.
• Handle incident reports, passenger complaints, and driver concerns, ensuring timely resolution.
• Enforce company policies, local government transport regulations, and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates, performance targets, and operational changes.
• Prepare and submit daily, weekly, and monthly reports on operations performance to management.

Qualifications:

• Bachelor's degree in Business Administration, Logistics, Transportation Management, or related field (preferred).
• At least 2-4 years of experience in transportation, logistics, or taxi/ride-hailing operations, with 1+ year in a supervisory role.
• Knowledge of local transportation regulations, driver compliance requirements, and traffic management.
• Strong leadership and team management skills with the ability to motivate and discipline staff.
• Excellent problem-solving, organizational, and communication skills.
• Proficiency in MS Office/Google Workspace; familiarity with dispatch software or fleet tracking systems is a plus.
• Willing to work in a fast-paced, shift-based environment (including weekends and holidays as needed).