Operations Manager/Supervisor

PeekUp Philippines Corporation; Taguig; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

A leading ride-hailing company in Taguig is seeking an Operations Manager to oversee daily operations. The role involves managing driver-partners, ensuring service quality, and compliance with regulations. Candidates should have at least 5 years of experience in operations management and strong knowledge of Philippine transport regulations. This position offers the opportunity to lead a dynamic team and drive operational excellence.

Qualifications

• 5+ years of experience in operations management, logistics, transport, or tech-enabled services.
• Experience in ride-hailing or startup environments is a plus.
• Strong knowledge of Philippine transport regulations and LTFRB policies.

Responsibilities

• Manage driver-partners from onboarding to performance monitoring.
• Oversee service delivery and collaborate with customer support.
• Monitor operational metrics and implement process improvements.
• Ensure compliance with local transport policies.
• Lead and mentor operations team members.
• Support strategic operational planning and reporting.

Skills

Operations Management

Leadership

Analytical Skills

Communication Skills

Knowledge of Transport Regulations

Education

Bachelor’s degree in Business Administration or related field

Tools

Operational tools and reporting software

Job description

Overview

The Operations Manager plays a key leadership role in overseeing the daily operations of a ride-hailing business. This includes driver management, service quality, customer satisfaction, operational efficiency, regulatory compliance, and the implementation of strategic initiatives. The Operations Manager ensures smooth, safe, and efficient service delivery while driving continuous improvement across all operational areas.

Key Responsibilities

1. Fleet and Driver Operations
   • Manage the end-to-end lifecycle of driver-partners, including onboarding, training, compliance, and performance monitoring.
   • Ensure drivers comply with safety, service, and regulatory standards.
   • Resolve operational issues and driver-related concerns swiftly and effectively.
2. Service Quality and Customer Experience
   • Oversee service delivery to ensure timely, reliable, and high-quality ride-hailing experiences for users.
   • Collaborate with customer support teams to address complaints, feedback, and incident resolutions.
   • Implement initiatives to boost customer satisfaction, loyalty, and retention.
3. Operational Efficiency and Process Improvement
   • Monitor key operational metrics (e.g., booking success rate, ETA, cancellation rate, supply-demand balance).
   • Optimize resource allocation, route efficiency, and service coverage areas.
   • Identify and resolve operational bottlenecks and implement data-driven improvements.
4. Compliance and Regulatory Coordination
   • Ensure adherence to LTFRB and local government transport policies.
   • Maintain accurate documentation for vehicle registrations, permits, and licenses.
   • Coordinate with government agencies for audits, inspections, and reporting requirements.
5. Team Leadership and Development
   • Lead and mentor a team of operations coordinators, field supervisors, and support staff.
   • Set performance goals, conduct evaluations, and promote continuous learning.
   • Build a high-performance culture that aligns with company values and service standards.
6. Strategic Planning and Reporting
   • Support executive leadership in crafting and executing strategic operational plans.
   • Provide insights and reports on KPIs, operational challenges, and business opportunities.
   • Lead expansion efforts into new geographic markets or service categories.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Transportation, or related field.
• At least 5 years of experience in operations management, logistics, transport, or tech-enabled services.
• Experience in ride-hailing, mobility, or startup environments is a strong advantage.
• Strong knowledge of Philippine transport regulations and LTFRB policies.
• Proven leadership skills with experience managing cross-functional teams.
• Excellent analytical, organizational, and communication skills.
• Proficiency in operational tools, reporting software, and mobile technology platforms.