Operations Supervisor (Caloocan, Manila, Las Pinas, Taguig, Cainta)

Green and Smart Mobility Philippines Inc; Las Piñas; Sur place; PHP 360 000 - 540 000; Plein temps

Avantages offerts par ce poste

HMO

Sick Leave

Special Leave for Women

Résumé du poste

Green and Smart Mobility Philippines Inc is seeking an Operations Supervisor to oversee daily taxi operations across Caloocan, Manila, Las Piñas, Taguig and nearby areas. You will manage dispatch, ensure driver coverage, and coordinate with maintenance for fleet readiness.

Responsibilities include supervising fleet deployment, monitoring KPIs such as trip completions and wait times, handling incidents, and preparing regular performance reports for management.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Transportation Management, or related field.
• 2–4 years in transportation, logistics, or taxi/ride-hailing ops; 1+ year supervisory experience.
• Knowledge of local transportation regulations and driver compliance.
• Strong leadership and team management abilities.
• Excellent problem-solving and communication skills.

Responsabilités

• Supervise daily taxi operations, including fleet deployment, dispatch scheduling, and route monitoring.
• Ensure adequate driver coverage to meet demand, including managing shift schedules and attendance.
• Monitor vehicle conditions and coordinate with the maintenance team for repairs, inspections, and preventive servicing.
• Track and analyze key operational KPIs such as trip completions, wait times, and customer satisfaction.
• Handle incident reports, passenger complaints, and driver concerns, ensuring timely resolution.
• Enforce company policies, local government transport regulations, and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates, performance targets, and operational changes.
• Prepare and submit daily, weekly, and monthly reports on operations performance to management.

Connaissances

Leadership

Operations management

Team management

Communication

Formation

Bachelor’s degree in Business Administration / Logistics / Transportation Management

Outils

Dispatch software

Fleet tracking systems

MS Office / Google Workspace

Description du poste

Operations Supervisor (Caloocan, Manila, Las Pinas, Taguig, Cainta)

Green and Smart Mobility Philippines Inc

Insurance Health & Wellness

HMO

Sick Leave, Special Leave for Women

Job Summary:

The Operations Supervisor is responsible for overseeing the day-to-day operations of the taxi service, ensuring smooth dispatching, driver compliance, and optimal service delivery. This role ensures that the fleet, drivers, and customer service teams work efficiently to meet company goals, provide excellent passenger experience, and maintain regulatory compliance.

Key Responsibilities:

• Supervise daily taxi operations, including fleet deployment, dispatch scheduling, and route monitoring.
• Ensure adequate driver coverage to meet demand, including managing shift schedules and attendance.
• Monitor vehicle conditions and coordinate with the maintenance team for repairs, inspections, and preventive servicing.
• Track and analyze key operational KPIs such as trip completions, wait times, and customer satisfaction.
• Handle incident reports, passenger complaints, and driver concerns, ensuring timely resolution.
• Enforce company policies, local government transport regulations, and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates, performance targets, and operational changes.
• Prepare and submit daily, weekly, and monthly reports on operations performance to management.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics, Transportation Management, or related field (preferred).
• At least 2-4 years of experience in transportation, logistics, or taxi/ride-hailing operations, with 1+ year in a supervisory role.
• Knowledge of local transportation regulations, driver compliance requirements, and traffic management.
• Strong leadership and team management skills with the ability to motivate and discipline staff.
• Excellent problem-solving, organizational, and communication skills.
• Proficiency in MS Office/Google Workspace; familiarity with dispatch software or fleet tracking systems is a plus.
• Willing to work in a fast-paced, shift-based environment (including weekends and holidays as needed).

Preview

Joanne Giron

HR Manager Green and Smart Mobility Philippines Inc