Operations Supervisor (Caloocan, Manila, Las Pinas, Taguig, Cainta)

Green and Smart Mobility Philippines Inc; Manila; On-site; PHP 360,000 - 520,000; Full time

Benefits offered by this job

HMO

Sick Leave

Special Leave for Women

Job summary

Green and Smart Mobility Philippines Inc in Manila is seeking an Operations Supervisor to oversee the day-to-day taxi service operations, ensure efficient dispatch, driver compliance, and high service levels. You will coordinate fleet deployment, monitor performance through KPIs, manage driver schedules, and ensure safety regulations are followed.

Regular meetings and reporting to management are expected. This on-site role requires a bachelor's degree and 2–4 years in transportation, with at

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Transportation Management, or related field.
• 2–4 years in transportation, logistics, or taxi/ride-hailing operations, with 1+ year in a supervisory role.
• Knowledge of local transportation regulations, driver compliance requirements, and traffic management.
• Strong leadership and communication skills.
• Proficiency in MS Office/Google Workspace; familiarity with dispatch software or fleet tracking systems is a plus.
• Willing to work in a fast-paced, shift-based environment (including weekends and holidays as needed).

Responsibilities

• Supervise daily taxi operations, including fleet deployment, dispatch scheduling, and route monitoring.
• Ensure adequate driver coverage to meet demand, including managing shift schedules and attendance.
• Monitor vehicle conditions and coordinate with the maintenance team for repairs, inspections, and preventive servicing.
• Track and analyze key operational KPIs such as trip completions, wait times, and customer satisfaction.
• Handle incident reports, passenger complaints, and driver concerns, ensuring timely resolution.
• Enforce company policies, local government transport regulations, and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates, performance targets, and operational changes.
• Prepare and submit daily, weekly, and monthly reports on operations performance to management.

Skills

Team leadership

Dispatch operations

KPI tracking

Communication

Problem solving

Education

Bachelor’s degree

Tools

MS Office

Google Workspace

Dispatch software

Job description

Operations Supervisor (Caloocan, Manila, Las Pinas, Taguig, Cainta)

Green and Smart Mobility Philippines Inc

On-site - Manila 3-5 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Sick Leave, Special Leave for Women

Job Summary:

The Operations Supervisor is responsible for overseeing the day-to-day operations of the taxi service, ensuring smooth dispatching, driver compliance, and optimal service delivery. This role ensures that the fleet, drivers, and customer service teams work efficiently to meet company goals, provide excellent passenger experience, and maintain regulatory compliance.

Key Responsibilities:

• Supervise daily taxi operations, including fleet deployment, dispatch scheduling, and route monitoring.
• Ensure adequate driver coverage to meet demand, including managing shift schedules and attendance.
• Monitor vehicle conditions and coordinate with the maintenance team for repairs, inspections, and preventive servicing.
• Track and analyze key operational KPIs such as trip completions, wait times, and customer satisfaction.
• Handle incident reports, passenger complaints, and driver concerns, ensuring timely resolution.
• Enforce company policies, local government transport regulations, and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates, performance targets, and operational changes.
• Prepare and submit daily, weekly, and monthly reports on operations performance to management.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics, Transportation Management, or related field (preferred).
• At least 2–4 years of experience in transportation, logistics, or taxi/ride-hailing operations, with 1+ year in a supervisory role.
• Knowledge of local transportation regulations, driver compliance requirements, and traffic management.
• Strong leadership and team management skills with the ability to motivate and discipline staff.
• Excellent problem-solving, organizational, and communication skills.
• Proficiency in MS Office/Google Workspace; familiarity with dispatch software or fleet tracking systems is a plus.
• Willing to work in a fast-paced, shift-based environment (including weekends and holidays as needed).

Joanne Giron

HR Manager Green and Smart Mobility Philippines Inc